Sales Associate - Full Time (Horseshoe LV)
About The Position
The Retail Sales Associate provides excellent customer service and actively promotes merchandise sales. The role operates a cash register and handles payment transactions, receives and processes merchandise deliveries, and keeps selling areas neat, clean, and aligned with visual standards. Retail employees are expected to be outgoing, upbeat, energetic, and reliable. The associate helps guests find products, shares information about products, the Total Rewards program, and hotel amenities, and works with teammates and supervisors to support store operations. The position also involves replenishment and inventory tasks, merchandise presentation, cash handling, and maintaining a clean, organized, and safe work environment at Horseshoe.
Requirements
- Knowledge of customer service standards and selling techniques.
- Ability to learn and retain information about products, rewards programs, and hotel amenities.
- Ability to operate cash registers and process transactions accurately.
- Ability to follow company policies, procedures, and visual merchandising guidelines.
- Strong communication skills when working with guests, associates, and supervisors.
- Ability to work effectively as part of a team.
- Dependable attendance and punctuality in accordance with company guidelines.
- Ability to stand for extended periods and perform repetitive tasks such as folding, hanging, and stocking merchandise.
- Ability to lift, carry, and transport merchandise and supplies; high-volume retail settings may involve stocking coolers and transporting stock from remote storage locations.
- Ability to maintain focus and accuracy while handling cash and operating registers.
- Ability to work in a fast-paced retail environment.
Responsibilities
- Maintain customer service levels in accordance with Total Service standards and embrace Spotlight on Service.
- Acknowledge and greet guests, provide courteous and friendly service, and help create a warm atmosphere.
- Explain the Total Rewards program and hotel property amenities to guests.
- Help guests locate requested products, including contacting other stores when needed.
- Partner with fellow associates and communicate daily activities to the next shift and Supervisor on Duty.
- Promote merchandise sales, upsell products, and maintain knowledge of products and product assortments across retail stores.
- Operate the register and accurately handle payment transactions in accordance with cash management policies and procedures.
- Ensure register supplies are available for the next shift, report register malfunctions, and ensure money is not left unattended.
- Receive shipments and daily merchandise deliveries; unpack, fold, hang, stock, and put away merchandise.
- Complete stock counts, assist with physical inventory twice a year, and identify replenishment needs, overstock, slow sellers, fast sellers, and customer requests for the Supervisor on Duty.
- Merchandise according to planograms, maintain balanced sizing in softline assortments, and notify supervisors of discrepancies.
- Maintain company visual and merchandising standards, keep folding current, hang softlines in proper size order, and ensure sale or special-purchase signage is correct.
- Attend mandatory meetings and training sessions and complete assignments as directed by the Supervisor on Duty.
- Assist with associate sales, inventories, and special events as requested.
- Use guest-service awareness to help deter theft and notify Security when needed.
- Maintain a clean, organized, and safe work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
