Security Dispatch

ROLLING HILLS CASINO•Corning, CA

1d•$17 - $18•Onsite

About The Position

The Security Dispatcher serves as the central communications and administrative hub for the Security & Safety Department. This position is responsible for monitoring security systems, coordinating response activities, managing visitor check-ins, conducting bag checks, and maintaining accurate records. The Security Dispatcher plays a critical role in ensuring efficient operations, regulatory compliance, and a safe environment for guests, team members, and property assets.

Requirements

Minimum 21 years of age.
Ability to multitask as well as take the appropriate action as necessary.
Strong written and oral communication skills.
Computer knowledge in the following programs (Word, Excel, Outlook, Report Programs, Etc.).
Proficient in English (oral and written).
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense and understand any instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Gaming license issued by the Paskenta Gaming Commission.
RBS (Responsible Beverage Services) certification as trained at Rolling Hills Casino
Must obtain Title 31 certification as trained by Rolling Hills Casino.
Must successfully complete first aid/CPR training provided by Rolling Hills Casino Security.

Nice To Haves

High School Diploma or General Education Degree (GED) preferred.
Proven experience as a dispatcher or relevant position preferred.

Responsibilities

Monitor and manage security radio traffic, phone lines, panic alarms, and other communication systems.
Dispatch Security Officers, supervisors, and other response team members to incidents, service calls, and emergencies.
Track officer locations, assignments, and status to ensure appropriate coverage and timely response.
Maintain clear, professional, and accurate communication during routine operations and emergency situations.
Serve as a professional first point of contact for guests, team members, vendors, and visitors.
Provide clear directions, assistance, and information while maintaining security protocols.
Handle sensitive situations with discretion, professionalism, and confidentiality.
Uphold department standards for appearance, conduct, and communication.
Correctly issues and documents payroll checks, visitor badges, keys, and staff on/off property status.
Conduct visitor, vendor, contractor, and guest check-ins in accordance with casino security and regulatory procedures.
Verify identification, approvals, and access authorization prior to granting entry.
Issue and track visitor badges and access credentials.
Maintain visitor logs and ensure compliance with escort and access requirements.
Conduct bags, backpack, and package inspections in accordance with established policies.
Ensure restricted items are not brought into the facility or into secured areas.
Document refusals, confiscations, and exceptions per department procedures.
Coordinate with Security Officers or supervisors when prohibited items or concerns are identified.
Monitor CCTV systems, alarms, and life safety systems as assigned.
Identify and report suspicious activity, safety hazards, or policy violations.
Assist with documentation while maintaining confidentiality.
Accurately enter incident reports, daily logs, visitor records, safety observations, and other required data into security systems.
Maintain organized and confidential security records in accordance with policy and regulatory standards.
Ensure timely completion and proper routing of all required documentation.
Assist with tracking safety incidents, near misses, and hazard reports.
Support OSHA compliance efforts by maintaining safety logs, training records, and documentation as assigned.
Participate in safety communications and assist with emergency preparedness activities.
Report unsafe conditions observed through cameras, reports, or communications to appropriate personnel.
Receive and prioritize emergency calls, medical requests, and incident notifications.
Initiate emergency response protocols and notify appropriate internal and external responders.
Maintain situational awareness and document timelines, actions taken, and communications during incidents.
Support incident command by tracking resources and providing real-time information.
Perform other duties and special assignments as required.