Security Dispatch
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)
Requirements
- Written and verbal communication skills.
- Ability to sustain a high level of confidentiality and professionalism.
- Ability to affectively record information while receiving communications through phone or radio
- Active listener
- Sound judgment and critical thinking are a must.
- Advanced knowledge of procedures and guidelines for emergency situations
- Ability to maintain a high level of energy and take a proactive approach to dealing with critical situations.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Able to work shift in team environment.
- High School Diploma or equivalent required.
- Previous experience in a guest service-related field required.
Nice To Haves
- Experience in a dispatch environment preferred
Responsibilities
- Receive emergency and nonemergency phone or radio calls
- Dispatch security officers to emergency and nonemergency calls around the property utilizing the computer and radio systems
- Responsible for the timely and accuracy of the daily key reports by shift
- Monitor the safety of guests, team members, and security officers
- Monitors the fire alarm system for the property
- Adheres to departmental and company policies and procedures regarding guest service standards.
- Maintains strict confidentiality and professionalism in all company matters.
- Provides superior guest experience through consistent, positive interaction.
- Knowledgeable of applicable state laws, gaming regulations and security standard operating procedures.
- Ability to navigate other computer applications that are applicable
- Ability to maintain a level of composure during stressful situations and advance knowledge of the properties emergency preparedness plan
Benefits
- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
- Discounted Casino bus tickets
- Discounted RTD EcoPass
- Hot meal served by the Leadership Team once a month
- 20% discount for Starbucks, Ara Spa, and all food outlets
- 100% Colorado Gaming License reimbursement after 90 days of employment
- Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
- Education reimbursement program and Annual Scholarship Program
- Career development opportunities
- wellness programs designed to support our team members' financial, physical, and mental well-being
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
