Security Dispatch Specialist

GardaWorld•Newport News, VA

17h•Onsite

About The Position

GardaWorld Security Services is Now Hiring a GSOC Dispatch Specialist! This position has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team. Selectee must be able to work various shifts to include weekends and holidays.

Requirements

Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing
Pre offer, must successfully complete a Pre-test Assessment that demonstrates the following: Ability to multi-task, Advanced decision making, Active listening, Effective communications skills, Call management/etiquette, Sentence clarity/spelling, Quickly Access Situations (5Ws), Verbal/reading comprehension, Problem solving, Memory recall, Interpersonal skills, Attention to detail
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to use logic and reasoning to reach conclusions and approaches to problem solving
Demonstrated level of competency with advance computer systems
Proficient computer skills including Microsoft Office applications
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Effective oral and written communication
Planning and organizing
Proficiency with Microsoft Office Applications
Problem solving
Active listening
Assess and evaluate situations effectively
Synthesize facts, concepts, principles
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly and accurately
Advanced Creativity
Multi-tasking
Setting and achieving goals
Logical/linear thinking
Attention to detail
Choosing from/among alternatives
Must be able to submit to drug screening to the extent permissible by law

Nice To Haves

Associate degree or higher in Criminal Justice, Communications or related field
Professional training and/or education in one or more of the following: Customer service, Dispatch operations, Security and/or emergency services
Documented experience and competency in the following Security Software Systems: Access Control/ID systems (ProWatch a plus), Alarm Receiving Automation software (Onyx Works a plus), Incident Management and computer assisted dispatch software., CCTV/Video Management systems (MaxPro a plus), Mass Notification systems (Everbridge a plus)
Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch Operation, Technical Security Control Room, or similar environment
Ability to learn through classroom and on the job training.

Responsibilities

Alarm Monitoring
CCTV Monitoring
Camera Surveys
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and Call logging
Operations support; routing of call information to the appropriate units for handling.
Ensure timely and effective response to incidents, alarms, notifications, calls and other activities. related to the Security Operations Center and its role as a central alarm monitoring station.
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems.
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures.
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g. Officer Dispatch, Incident Reporting, etc.)
Other duties as assigned.