Security Cross functional Success Architect
About The Position
The Security Cross-Functional Success Architect serves as a strategic advisor to enterprise customers, helping them maximize the value of their ServiceNow investments. The role combines deep technical expertise across the ServiceNow platform and product portfolio with consultative skills to optimize and mature customer solutions. As part of the Product Excellence (PEx) team, the architect applies product expertise to resolve implementation and adoption challenges and shares customer insights with product and cross-functional teams to support innovation, scale, and product improvements. The position focuses on technical engagements across Armis and ServiceNow Security products, including integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security. The architect guides customers on platform architecture and best practices, assesses implementation quality and readiness, develops solution roadmaps, and advises strategic accounts on risks, security posture, and operational resilience. The role also develops reusable accelerators, playbooks, health checks, and enablement content to improve implementation quality and scale customer success.
Requirements
- At least 8 years of hands-on experience with the ServiceNow platform, with deep expertise in at least two product areas.
- Proven track record designing and implementing enterprise-scale ServiceNow solutions.
- Enterprise architecture background, including authentication and identity systems, data modeling, REST/SOAP integrations, and security protocols.
- Experience in professional services or consulting roles, with demonstrated ability to influence technical strategy.
- Deep knowledge of multiple ServiceNow product lines and how they share data and workflows across the platform.
- Strong understanding of the Configuration Management Database (CMDB), Common Service Data Model (CSDM), and data governance.
- Advanced proficiency in ServiceNow configuration, JavaScript scripting, Flow Designer, Integration Hub, REST/SOAP integrations, and MID Server architecture.
- Experience diagnosing platform performance issues, including integration throughput, scheduled jobs, and database behavior.
- Strong understanding of enterprise workflows, governance frameworks, and compliance requirements.
- ServiceNow Certified System Administrator (CSA) certification required.
- ServiceNow Certified Application Developer (CAD) certification required.
- ServiceNow Certified Implementation Specialist (CIS) certification in at least two product areas required.
- Exceptional ability to translate technical concepts into business value for executive and technical audiences.
- Proven mentorship and knowledge-transfer capabilities.
- Strategic thinking with a customer-centric approach to solution design.
- Excellent communication and stakeholder-management skills.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
- Experience with Now Assist and generative AI capabilities on the ServiceNow platform.
- Experience with AI/ML platforms such as Azure AI, AWS SageMaker, or Google Vertex AI, and understanding of AI model lifecycle management.
- Experience with ServiceNow upgrade management and release compatibility testing.
- Prior experience supporting NPI launches or beta programs for enterprise software.
Responsibilities
- Lead technical engagements across Armis and ServiceNow Security products to accelerate adoption, optimize implementations, and achieve measurable business outcomes.
- Collaborate with Product Management, Engineering, Sales, Professional Services, and Customer Success teams to resolve complex technical challenges and drive customer success.
- Provide architectural guidance on Armis integrations with ServiceNow SecOps, CMDB, ITOM, Vulnerability Response, and OT Security.
- Advise strategic accounts, proactively identify implementation risks, manage escalations, and improve security posture and operational resilience.
- Develop reusable accelerators, technical playbooks, health checks, and enablement content to improve implementation quality and product adoption.
- Provide strategic guidance on ServiceNow platform architecture and best practices across multiple product lines.
- Deliver enablement and best-practice guidance for ServiceNow solutions, including Security Products and Integrated Risk Management.
- Assess customer implementations for performance, scalability, data quality, and upgrade readiness, and recommend improvements.
- Mentor technical teams and influence stakeholders on platform capabilities and optimization strategies.
- Lead discovery sessions and develop solution roadmaps aligned with customer business objectives.
- Serve as a trusted advisor to help customers achieve measurable business outcomes from their ServiceNow investment.
- Share customer insights with product and engineering teams to inform the roadmap and product improvements.
Benefits
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- ESPP.
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Equity when applicable.
- Variable/incentive compensation; sales positions generally offer an On Target Earnings (OTE) incentive compensation structure.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
