Security Coordinator, Guest Reception

NBCUniversal•New York, NY

7d•$23 - $27•Onsite

About The Position

The Overnight Coordinator supports 24/7 operations at NBCUniversal’s Corporate Headquarters at 30 Rockefeller Plaza, ensuring a safe, secure, and seamless experience for employees, guests, and visitors during overnight hours. They will operate with greater independence and accountability, managing lower-volume and moderate to high-sensitivity requests. Additionally, the Overnight Coordinator ensures continuity of operations and provides clear documentation and handoff communication to day teams. This role entails greater ownership, independence, and accountability, serving as the primary on-site point of contact during off-hours and supporting access control, security protocols, and front-desk operations. They will report to the Manager, Guest Reception.

Requirements

1+ years of experience in Guest Reception, Hospitality, Customer Service, Security, or related field
Experience issuing guest and employee credentials and working with access control systems
Proficiency in MS Office Suite and web-based applications
Strong attention to detail and ability to follow established processes consistently
Ability to maintain a professional presence and positive demeanor
Demonstrated reliability and accountability in a 24/7 environment
Ability to work independently and make sound decisions during overnight hours
Availability to work overnight shifts, including nights, weekends, and holidays

Nice To Haves

64+ college credits or Military experience
Strong communication skills, including clear documentation and shift handoffs
Experience with HID SAFE and Lenel
Ability to remain calm and professional in sensitive or escalated situations
Proven ability to multitask, prioritize, and adapt to changing needs
Ability to work both collaboratively and independently across teams
High level of dependability, punctuality, and commitment to shift coverage

Responsibilities

Greet employees and authorized guests with professionalism; review access permissions and process identification efficiently
Deliver a high level of customer service, representing NBCUniversal and Global Security Operations
Answer phones and respond to email requests in a timely and professional manner
Process onboarding and offboarding requests, ensuring accurate access provisioning and removal
Maintain and monitor access control systems, including badge access, guest entry, and restricted area authorization
Partner with internal teams and organizations to generate access reports, modify access, and support guest admissions
Serve as the primary on-site coordinator during overnight hours, ensuring continuous operational coverage
Operate with a high degree of independence, making informed decisions aligned with established protocols
Monitor for unusual activity and initiate prompt notifications; respond to incidents calmly and effectively with professionalism
Ensure accurate documentation of shift activity, incidents, and follow-ups, providing clear communication handoff to day teams
Assist with coverage of the Employee Registration office and Executive Security Reception Desk, as needed
Follow all established processes and protocols while maintaining compliance and consistency
Actively participate in training programs and apply learned procedures in daily operations