Security Control Room Operator

First Coast Security•Houston, TX

5d•Onsite

About The Position

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow. First Coast Security Services is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. As a Security Control Room Operator, you will serve as the central point of coordination for security operations by monitoring surveillance systems, access control systems, alarms, and other security technologies. You will be responsible for identifying and responding to security incidents, dispatching appropriate personnel, documenting events, and maintaining continuous situational awareness to ensure the safety and security of the facility. The ideal candidate is detail-oriented, professional under pressure, and capable of monitoring multiple systems simultaneously while maintaining accurate records and communicating effectively with security personnel, management, emergency responders, and client representatives.

Requirements

Must possess a valid Texas Level II (Non-Commissioned) Security Guard License
Must possess a current CPR Certification that does not expire within the next 6 months.
MUST be able to begin employment on November 1, 2026.
Must be able to pass a drug screening, driving record check and background check
Must be authorized to work in the United States
Must be at least 18 years old or 21 or older for any driving position
proficient English language communication, reading, and writing skills
Able to meet all physical demands, including occasional lifting (up to 40 lbs.), and performing tasks such as bending, climbing, running, walking, and standing for long periods of time as needed

Nice To Haves

Previous security, customer service, military, or law enforcement experience is helpful but not required
Employees are not permitted to take time off during the first ninety (90) days of employment, except for approved emergencies or legally protected leave

Responsibilities

Monitor CCTV cameras, access control systems, alarms, and other security systems
Maintain continuous awareness of all site activities and security events
Dispatch security officers and emergency personnel as needed in response to incidents
Monitor and control facility access while verifying authorized entry and exit
Respond to alarms, emergencies, and suspicious activity in accordance with post orders and company procedures
Document all incidents, observations, and activities in daily logs and reports
Communicate effectively with on-site personnel, supervisors, clients, and emergency responders
Investigate security alerts and escalate issues to management when necessary
Track officer locations and maintain communication with field personnel
Maintain accurate records of incidents, equipment status, and operational activities
Conduct system checks to ensure security equipment is functioning properly
Provide exceptional customer service to employees, visitors, and contractors
Follow all site-specific procedures, emergency response protocols, and company policies
Maintain a clean, professional, and organized work environment