Security Control Room Operator
First Coast Security•Frederick, MD
•Onsite
About The Position
First Coast Security (FCS) is hiring full-time and part-time Control Room Operators (CRO) for a high-security data center environment in Umatilla County. This is a critical operations role responsible for real-time alarm monitoring, access control management, and emergency dispatch coordination.
Requirements
- Fluent English, strong written and verbal communication required
- Ability to multitask under pressure in a fast-paced environment
- Basic to intermediate computer proficiency
- Strong attention to detail
- State Guard Card
Nice To Haves
- Prior security control room experience preferred
- Experience with access control systems (Lenel, Genetec, CCURE, or similar) strongly preferred
Responsibilities
- Monitor alarms in real time and dispatch security officers to incidents within required SLA windows
- Manage access control systems -- grant, restrict, and revoke access permissions; verify credentials; investigate unauthorized access attempts
- Execute emergency escalation procedures and maintain clear communication during high-risk incidents
- Monitor green zones and perimeter areas for security compliance
- Manage and update incidents using a ticketing system
- Respond to client requests via radio, intercom, and text-based communication platforms
- Maintain accurate access logs, incident reports, and documentation
Benefits
- Paid Holidays
- Weekly Pay
- 401K/403b Plan
- Short Term Disability
- Dental Insurance
- Paid Vacation
- Long Term Disability
- Vision Insurance
- Medical Insurance
- Life Insurance
- Paid Sick Days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
