Security Control Center Ops Officer

HBC Management Services Inc.•Urbana, MD

About The Position

The SCC personnel shall be responsible for monitoring and responding to automated alarm systems, monitoring and operating video surveillance systems, monitoring and operating the OSN 911 notification system, dispatching security personnel, contacting first responders, using notification matrix, and maintaining a key control box and log, an events log, and completing required documents.

Requirements

Minimum of two (2) years of experience working in a security control center/dispatch environment
Possess a valid state Security Guard License and Handgun Permit as applicable
Minimum age requirement: 21 years
US citizenship or lawful permanent residency for current members of the U.S. Armed Services or individuals with an Honorable Discharge from the U.S. Military
Possession of an approved Social Security Card issued by SSA
Ability to obtain favorable verification through the E-Verify system
Fluent in spoken, written, and comprehended English
Possession of a current State-issued Driver’s License or State ID

Nice To Haves

Working knowledge of Microsoft products, (e.g. Word, Excel, Power Point, etc.)

Responsibilities

Making sound decisions while communicating with other security personnel during crisis situations
Observing situations analytically and objectively and recording them clearly and completely
Reacting quickly and calmly in emergencies
Communicating clearly and concisely and relaying details accurately
Writing or providing oral situation reports regarding security related information
Reporting potential threatening situations and violation of law and security procedures
Handling situations firmly, courteously, tactfully, and impartially
Recalling numerous details and essential information
Determining security priorities
Operating radio, telephone, keyboard, computer terminal, and related communications equipment
Creating and maintain manual and automated logs and other records
Monitoring fire alarms and notify building management and maintenance personnel, as necessary
Monitoring and operating electronic access control and video surveillance monitoring systems to detect security risks, threats or prohibited items
Dispatching roving or mobile patrols, as necessary
Coordinating the receipt, issuance and tracking of keys, key cards, and temporary access proximity cards
Utilizing mass notification and emergency response systems
Making Public Announcements (PA) when required
Operating the Electronic Security System interface SITUATOR Solution for electronic access control system for alarm monitoring, access control, and surveillance video monitoring
Occasionally operating LENEL electronic access control system or any other system installed by SSA for alarm monitoring, access control
Operating the SSA Physical Access Management (PAM) Visitor module
Operating the Government Provided Radio Communications Dispatch Console
Managing fire, police and Emergency Medical Service (EMS) response