Security Consultant

Voxai Solutions Inc•Coppell, TX

15h•$90,000 - $110,000•Onsite

About The Position

The Senior Security Consultant serves as the primary technical owner for the USPS AWS Managed Services environment. This role combines Service Delivery Management, AWS Solution Architecture, Security Leadership, and Customer Engagement. The candidate will be located in Coppell, TX. Voxai Solutions has been a leader in contact center technology and services since its founding in 2005. We focus on building applications and providing services that improve the customer experience for large contact centers. We have grown to over 200 employees in the last 21 years and our customer list includes many Fortune 500 companies. Working at Voxai would mean working alongside a group of highly motivated, inspired individuals who are longstanding leaders in their respective technical fields. If you like the environment of a small company while being exposed to the opportunities offered by a large one, we might be the one for you!

Requirements

Strong working knowledge of core AWS services, including Lambda, S3, EC2, IAM, VPC, CloudWatch, and related managed services.
Ability to support AWS platform administration, troubleshooting, deployments, and operational best practices.
Familiarity with AWS security, networking, monitoring, and architecture principles for managed services environments.
Understanding security and compliance frameworks such as NIST, CIS, ISO, and related cloud security control requirements.
Experience supporting vulnerability management, security operations, compliance reviews, and remediation tracking.
Ability to coordinate security assessments, penetration testing activities, audit readiness, and customer compliance reporting.
Experience with incident management, change management, escalation handling, and production support coordination.
Working knowledge of ServiceNow ticketing workflows, request tracking, status updates, and customer-facing service reporting.
Familiarity with ITIL processes, service delivery governance, stakeholder communication, and operational accountability.

Responsibilities

24x7 operational oversight
AWS platform support and administration
Security and compliance management
Vulnerability remediation governance
Change and release management
Coordination of Penetration testing
Customer reporting and communications
Technical documentation ownership
Monitor AWS environment and critical services
Manage incidents, alerts, and escalations
Perform root cause analysis and identify corrective actions & the respective owners in Voxai
Maintain operational runbooks and procedures
Support AWS Lambda, EC2, networking, and integrations
Execute deployments and approved changes
Troubleshoot production issues
Implement AWS best practices
Review and assess change requests
Create implementation and rollback plans
Execute MACD activities
Document and validate all production changes
Manage cloud security posture
Support least-privilege access controls
Monitor compliance requirements
Remediate security findings and misconfigurations
Conduct weekly vulnerability reviews
Prioritize and track remediation activities
Maintain POA&M records
Ensure remediation targets are met
Coordinate quarterly internal and external testing
Review findings and remediation plans
Present results to customer stakeholders
Maintain AWS architecture diagrams
Maintain Network and data flow documentation
Maintain Security response playbooks
Maintain Operational runbooks
Maintain Incident response procedures
Maintain Change management records