Security Concierge

Mass General Brigham•Boston, MA

3d•Onsite

About The Position

Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.

Requirements

High School Diploma or Equivalent required
Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred
Knowledge of hospital services, departments, and procedures.
Familiarity with appointment scheduling systems and hospital software.
Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
Strong organizational abilities and attention to detail.
Proficiency in using computer systems, communication tools, and relevant software.
Ability to handle confidential and sensitive information with integrity.

Responsibilities

Provide personalized assistance and support to patients, families, and visitors.
Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
Serve as a liaison between patients, their families, and hospital staff.
Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
Greet and assist visitors, providing information about visiting hours, policies, and amenities.
Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.