Security Concierge Mon-Fri 8am-4pm

Comstock•McLean, VA

About The Position

The Security Officer: Concierge manages the daily operation of the front desk in an office building lobby. The position helps ensure the facility operates in accordance with company policies and client expectations while delivering a high standard of service to the company, clients, and customers. The role oversees facility opening, daily management, and closing; supports the safety and security of guests and employees; and responds to customer concerns and incidents. The position requires a Virginia unarmed security officer certification or the ability to obtain it within 60 days of the start or transfer date. The posted Virginia compensation range is $19–$20.50 USD. A discretionary annual incentive may also be available, subject to program rules and individual and organizational performance.

Requirements

High school diploma.
At least 2 years of experience in a customer-service-related job.
Valid driver’s license without major violations.
Certified Virginia Unarmed Security Officer/Courier (DCJS), or able to obtain certification within 60 days of the start or transfer date.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency, problem-solving, time-management, and communication skills.
Highly credible and trustworthy, with a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed and able to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperature conditions, including extreme heat or cold; variable noise levels; indoors and outdoors; and around fumes, hazards, dust, mite hazards, chemicals, and biohazards.
Flexibility to work after hours and weekends as needed.
Flexibility to work through paid lunches consistently unless advance arrangements are made in accordance with division or department policies.

Responsibilities

Control access for guests, tenants, and vendors.
Provide elevator and door assistance to guests.
Provide customer service and assistance to clients, customers, and visitors.
Prepare daily activity, access control, and incident reports.
Observe and report safety concerns.
Patrol common areas.
Oversee day-to-day activities associated with opening, managing, and closing the facility.
Support facility safety and security by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
Resolve customer concerns escalated by front-line associates.
Complete incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
Use necessary software applications to record and track work consistently and effectively.
Perform other duties as assigned.