Security Concierge Mon-Fri 8am-4pm

Comstock•McLean, VA

20h•$19 - $21

About The Position

The Security Officer: Concierge manages the front desk in an office building lobby and helps ensure the facility operates in accordance with company policies and client expectations. The role provides security and customer service to guests, tenants, vendors, clients, customers, and visitors, and oversees the facility’s daily opening, management, and closing activities. The position supports facility safety through access control, patrols, observation and reporting, maintenance checklist reviews, and periodic safety audits. It prepares daily activity, access control, and incident reports; resolves escalated customer concerns; and completes incident forms and investigations as directed. The role also uses software applications to record and track work and performs other duties as assigned. Team members are expected to support Comstock’s mission by committing to customer satisfaction and promoting professionalism, collaboration, and respect. The Virginia compensation range is $19–$20.50 USD. The position may also be eligible for a discretionary annual incentive program, subject to its rules and individual and organizational performance.

Requirements

High school diploma.
At least 2 years of experience in a customer-service-related job.
Valid driver's license without major violations.
Flexibility to work after hours and weekends as needed.
Flexibility to work through paid lunches consistently unless advance arrangements are made in accordance with division/department policies.
Must be a Virginia-certified unarmed security officer/courier (DCJS), or obtain certification within 60 days of start/transfer date.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency.
Strong problem-solving, time-management, and communication skills.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed, able to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperature conditions, variable noise levels, indoors and outdoors, and around fumes, hazards, dust, mite hazards, chemicals, and bio-hazards.

Responsibilities

Manage the front desk in the office building lobby and help ensure the facility operates in accordance with company policy and client expectations.
Control access for guests, tenants, and vendors.
Provide elevator and door assistance to guests.
Provide customer service and assistance to clients, customers, and visitors.
Prepare daily activity, access control, and incident reports.
Observe and report safety concerns.
Patrol common areas.
Oversee day-to-day facility opening, management, and closing activities.
Review maintenance checklists and conduct periodic safety audits as directed by the company’s Safety Manual.
Resolve customer concerns escalated by front-line associates.
Complete incident forms and conduct incident investigations as directed by the Senior Operations Manager and/or Corporate Office.
Use required software applications to record and track work.
Perform other duties as assigned.