Security Commercial Offerings Service Tech

Johnson Controls•Dublin, OH

1d•Remote

About The Position

Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference. A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service. Johnson Controls is dedicated to enhancing the intelligence of buildings, making them safer, more comfortable, more efficient, and ultimately more sustainable. Since 1885, Johnson Controls has been making buildings smarter, offering the world’s largest portfolio of building products, technologies, software, and services to transform environments where people live, work, learn, and play.

Requirements

High School Diploma or equivalent.
Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras.
HIRSCH Certificate.
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.
Required to obtain the Ohio State Fire License within 6 months of employment.
Employee will need to maintain license for the duration of current role here at JCI.

Nice To Haves

Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.

Responsibilities

Alleviate concerns the customer may have regarding a security system.
Advise customers and the customer care center of the status of systems and processes inspections.
Repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
Provide solutions and outcomes at the time of service.
Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment and test for operation.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.