Security Commercial Offerings Service Technician

Johnson Controls•Madison, WI

1d•Onsite

About The Position

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. The candidate will possess strong verbal communication skills to identify customer needs, inform them of next steps, and processes to repair systems to return full functionality. The candidate will also have skills and experience to inspect systems for proper functionality and provide written or digital reports to customers and the company. The role involves providing customers with the highest level of service to solve building inefficiencies and resolve service-related items, acting as a trusted advisor to provide solutions and outcomes at the time of service.

Requirements

6+ years in low-voltage or security industry.
Excellent general knowledge of major security manufacturer platforms including
Valid driver's license with an excellent driving record.
High school diploma or GED (General Education Development)
Ability to pass thorough background and identity checks.
Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Application.
Ability to read blueprints and schematic drawings.
Ability to operate hand and power tools.
Ability to unload ladder from fleet vehicle and climb ladder.
Ability to always operate fleet vehicle in a safe manner.
Ability to communicate and provide excellent customer service.

Responsibilities

Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair, or replace inoperative equipment and test for operation.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable).
Assist fellow service technicians with system repairs and completes minor repairs including battery replacement.
Tests operation of system to the customer monitoring center to properly establish service connectivity.
Complete all forms accurately and customer paperwork as required.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.