Commercial Lead Service Security Technician

Allied Universal • Tamarac, FL

1d • Onsite

About The Position

Allied Universal Technology Services is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. The position aims to advance the company's mission to be the world’s most trusted service provider through technical excellence and client-focused solutions.

Requirements

• High school diploma or equivalent
• Minimum of five (5) years of field experience
• Minimum of three (3) years of troubleshooting systems
• Minimum of three (3) years of experience servicing access control, video and CCTV
• Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Possession of state specific licensing or ability to obtain and hold license once hired
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
• Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
• Available for scheduled “on-call” duties to respond to emergency service tickets/requests
• Advanced troubleshooting skills, mechanical and electronics aptitude
• Highly proficient ability to work with a variety of hand and power tools
• Capable of lifting with assistance up to 50lbs and work on various ladder heights

Nice To Haves

• Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch
• Demonstrated ability to program access control systems or IP-based video equipment

Responsibilities

• Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems, including electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, and wired and wireless systems and intercom systems.
• Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures.
• Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations.
• Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients.
• Lead, collaborate and perform tasks with other internal teams and clients as required.

Benefits

• Company Vehicle + Gas Card
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED