Service Technician (Commercial Security Systems)

TEKsystemsPittsburgh, PA
Onsite

About The Position

We’re seeking an experienced Commercial Security Systems Technician to join our Technical Services Group. This role is ideal for someone who enjoys hands‑on system work, advanced troubleshooting, and delivering high‑quality solutions for commercial clients. You’ll play a key role in system implementation, programming, and final commissioning across intrusion, access control, fire, and video systems.

Requirements

  • 3–5+ years of experience installing and servicing commercial electronic security systems
  • Strong hands‑on experience with CCTV, access control, alarms, and video systems
  • Familiarity with enterprise‑level access control platforms such as Lenel (OnGuard) is a strong plus
  • Experience with systems from manufacturers such as Honeywell or similar vendors
  • Solid understanding of low‑voltage systems, cabling, and networked security devices
  • Excellent customer service, communication, and problem‑solving skills
  • Highly organized with the ability to manage multiple projects and priorities

Nice To Haves

  • Lenel or similar access control certifications
  • Industry technical licenses or manufacturer certifications

Responsibilities

  • Install, configure, program, and commission commercial intrusion, access control, fire, and CCTV/video systems
  • Provide advanced technical support for installed security systems, both remotely and onsite
  • Troubleshoot system issues and ensure optimal performance at customer locations
  • Deliver end‑user training and ensure smooth system handoff
  • Collaborate closely with installation teams, project managers, engineers, and other technical specialists
  • Assist and mentor other technical support team members as needed
  • Maintain detailed service reports and documentation
  • Interact professionally with customers and consistently exceed customer satisfaction expectations

Benefits

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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