Security Business Experience & Planning Associate Senior

PNC Bank•Pittsburgh, PA

7d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning Associate Sr within PNC's Technology organization, you will be based in Pittsburg, PA. This role provides support and assistance for implementation and coordination of planning efforts for line of business initiatives. It demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. It identifies more complex problems and provides advice and resolution in support of line of business initiatives. It partners with other departments or other functional areas in support of line of business initiatives. It participates in data collection, research and reporting activities for assigned line of business initiatives. Under guidance from management, it delivers best practices and learning plans that meet business objectives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Strategic Planning
Accuracy and Attention to Detail
Analytical Thinking
Data Gathering and Analysis
Effective Communications
Planning: Tactical, Strategic
Problem Solving
Strategic Thinking

Responsibilities

Calendar Management: Proactively manage complex calendars for EIS leadership team, including scheduling, resolving conflicts, and prioritizing meetings.
Define clear expectations of level of calendar support required, as each leader has different needs.
Out of Office Arranger: Work with Business Execution Leads to assist the leadership team in identifying and recommending appropriate backup during planned absences. Promptly submit this information for CISO’s & Team’s calendars to ensure visibility and awareness.
Coordinate domestic and international travel, including booking transportation, lodging, and preparing detailed itineraries, after approval has been received.
Define clear expectations of level of calendar support required, as each leader has different needs.
Note: Administrative support is dedicated to the EIS Leadership Team and their direct reports. Requests from other areas of the organization should be redirected through appropriate channels unless explicitly approved.
Room Reservations & Technology: Book meeting rooms and serve as the point of contact for all A/V and technology needs.
Meal Coordination: Order and coordinate meals for meetings, after approval has been received. Work with BISO Business Execution Lead to ensure these are approved and in the budget.
Visitor Access & Security: Arrange any necessary building access, register external visitors, and act as the primary contact for Security organization during visits.
Leads the creation and ongoing maintenance of SharePoint-based handbooks and knowledge resources, enhancing accessibility, driving consistency in documentation, improving accessibility, and supporting organizational transparency and efficiency.
Governance practices to ensure content accuracy.
Weekly Updates: Update EIS distribution lists on a weekly basis using the latest headcount reports.
Quarterly Audits: Perform a comprehensive quarterly audit to verify that all members of the distribution lists are current EIS employees or managers, using a deep comparison with the headcount file.
In-Office Presence: Determine if a new role requires five days a week in the office. If so, coordinate work schedule to be split between Summit and Downtown Pittsburgh locations.
Timely and accurate completion of assigned tasks
Proactive communication and problem-solving
Continuous improvement of administrative processes and team support programs
Assist in creation and maintenance of reporting dashboards for EIS metrics
Assist in creation and maintenance of regular EIS reports

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.