Security Assurance Specialist

Case IQ

21d•Remote

About The Position

Case IQ is seeking an early-career Security Assurance Specialist to support its customer-facing security assurance process under the direction of the Director of Information Security. This remote-first role focuses on customer security questionnaires and due diligence, maintaining approved responses and supporting evidence, keeping the Trust Center current, and coordinating with internal teams. Candidates should be based in the Ottawa area. The specialist will learn Case IQ’s products, security practices, and compliance commitments, draft clear customer-facing responses, and identify requests that require subject-matter expert review. The role also contributes to repeatable customer assurance workflows, response standards, and ongoing improvements to the customer security review process.

Requirements

Early-career experience in a customer-facing, SaaS operations, security, privacy, compliance, sales operations, or related role; internships, co-op terms, or equivalent experience are welcome.
Strong written communication skills and attention to detail, including the ability to turn technical input into clear, accurate customer-facing responses.
Good organizational and project-tracking habits and the ability to manage several requests and deadlines with guidance.
Interest in information security, privacy, compliance, or enterprise software, and willingness to learn Case IQ’s products and security program.
Comfort working with documents, spreadsheets, knowledge bases, and shared collaboration tools.
Ability to ask thoughtful questions, identify missing information, and escalate requests that need expert review.
Collaborative working style and ability to build constructive relationships with Sales, Legal, Compliance, Security, Product, Engineering, and IT teams.
Basic understanding of common security and privacy concepts, such as access control, encryption, incident response, SOC 2, ISO 27001, or data protection.
Exercise the highest level of discretion in handling and protecting data and sensitive information.
Must be based in the Ottawa area.

Nice To Haves

Experience assisting with security questionnaires, RFPs, customer due diligence, or Trust Center content.
Familiarity with security and privacy frameworks such as SOC 2, ISO 27001, NIST, GDPR, or PIPEDA.
Exposure to SaaS sales, customer success, procurement, legal operations, or compliance work.

Responsibilities

Support customer security questionnaires, RFPs, due diligence requests, and follow-up questions using approved content and guidance.
Maintain an organized library of approved questionnaire responses, security documentation, and supporting evidence.
Coordinate with Information Security, Compliance, Legal, Product, Engineering, IT, and Sales to gather accurate answers and identify appropriate reviewers.
Track customer security requests, deadlines, owners, and outstanding items.
Help maintain the Case IQ Trust Center by keeping published security and compliance information current and flagging gaps for review.
Prepare clear customer-facing responses and route requests for documents such as policies, certifications, and privacy materials.
Learn Case IQ’s products, security practices, and compliance commitments and recognize when requests need specialist review.
Document repeatable Customer Assurance workflows, response standards, and lessons learned.
Maintain accurate request status reporting and identify recurring customer questions, content gaps, and process improvements.