SECURITY ASSISTANT SHIFT MANAGER

Hollywood Casino at Toledo•Toledo, OH

11h•Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Serves as the Security Manager on duty in the absence of the Security Shift Manager.

Requirements

High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
Must be proficient in Microsoft applications.
Must have excellent organizational and communication skills.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
Maintain safety and inspections reports for the property
Conduct regular security post inspections
Prepare security incident reports and maintain security logs.
Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.