Assistant Security Manager

TradeWinds Island Resort•Saint Pete Beach, FL

1d•Onsite

About The Position

The Assistant Security Manager supports the Security Manager in the day-to-day execution of security operations at Tradewinds Resort. This individual serves as the operational lead on assigned shifts, ensuring established security plans and standards are effectively implemented across our 40-acre property. This role is responsible for managing incidents as they occur, ensuring proper response, documentation, and escalation when required while maintaining high service standards, operational efficiency, and compliance with hotel policies and procedures. This role is for you if you take pride in helping guests “Just Let Go,” while you create the safe and secure environment by keeping daily security operations running smoothly behind the scenes at TradeWinds Resort.

Requirements

Minimum of 4–5 years of experience in security operations, preferably in a hotel, resort, or hospitality environment
Prior supervisory or shift leadership experience required; experience supporting a senior manager or department head preferred
Proven ability to make sound, timely decisions in high-pressure environments while adhering to SOPs, business objectives, and established policies and procedures
Strong understanding of security operations, emergency response procedures, and incident management in a guest-facing environment
Ability to support and execute established security strategies, policies, and procedures under the direction of the Security Manager
Demonstrated ability to take initiative by identifying operational improvements and contributing practical ideas to enhance safety and efficiency
Strong communication and interpersonal skills with the ability to interact professionally with guests, associates, and leadership
Proven ability to respond effectively in high-pressure or emergency situations while following established escalation protocols
Hospitality mindset with a strong focus on guest service and maintaining a welcoming resort environment
Ability to prepare clear, accurate reports and maintain detailed documentation of incidents and daily activities
Strong organizational skills with the ability to manage shift operations, staff coordination, and time-sensitive priorities
Valid driver’s license required
CPR, First Aid, and AED certifications required (Tradewinds can provide the training class for these certifications)
Ability to work flexible schedules, including nights, weekends, and holidays
Professional appearance and adherence to resort grooming and conduct standards

Nice To Haves

Military or law enforcement experience is a plus but not required

Responsibilities

Support the Security Manager in the day-to-day execution of all resort security operations across the property
Assist the Security Manager in implementing established security strategies, policies, and procedures, while contributing ideas and recommendations to improve safety, efficiency, and guest protection across the resort.
Demonstrates strong decision-making skills under high-pressure situations, ensuring alignment with standard operating procedures (SOPs), business needs, and established policies and procedures
Serve as shift-level operational lead, supervising security officers and ensuring proper coverage of all resort areas
Enforce compliance with security SOPs and report any deviations or concerns to the Security Manager
Maintain accurate documentation of incidents, accidents, and daily activity logs for review by the Security Manager
Respond as first-line leadership to incidents, emergencies, and guest concerns, escalating complex situations as needed
Conduct initial investigations into security-related incidents and document findings
Perform routine patrols of guest areas, public spaces, and back-of-house locations to identify safety or security risks
Monitor officer performance during shifts and provide coaching and feedback to maintain service and safety standards
Assist in scheduling, shift coverage coordination, and attendance tracking for security personnel
Accountable for reducing employee turnover, managing payroll within budget, and achieving targeted productivity levels while consistently maintaining high service quality
Support guest service efforts by responding to inquiries and resolving concerns in a professional, hospitality-focused manner
Assist in coordinating security coverage for special events and peak occupancy periods
Communicate operational updates and escalated issues to the Security Manager in a timely manner
Collaborate with other departments to support overall resort safety and operations
Attend required briefings, meetings, and training sessions as directed by management
Assumes other duties and responsibilities as assigned