SECURITY AMBASSADOR-SWING SHIFT

Hollywood Casino at Charles Town Races • Charles Town, WV

3d

About The Position

The Security Ambassador helps ensure the safety of customers, employees, and others across the HCCTR premises, including racing and barn areas and the events showroom. The role includes patrolling and monitoring casino facilities, protecting the integrity of slot and table games, assisting guests and employees, responding to incidents, and supporting investigations. The position also provides customer service, maintains professional conduct and confidentiality, records and reports unusual events, and follows safety and internal control procedures. No supervisory responsibilities are assigned.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions each year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence and be subject to periodic driving-record checks.
• Good observation skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos; communicate effectively with customers, employees, supervisors, managers, and the public; and respond to questions.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense reasoning to carry out written, oral, or diagrammed instructions.
• Must be diplomatic and tactful, speak clearly and politely, and interact effectively with customers and employees.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to maintain physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment.
• Ability to stand and walk for up to twelve hours; speak and hear; use hands to finger, handle, or feel; and reach with hands and arms. The role also requires occasional sitting, climbing or balancing, stooping, kneeling, crouching, crawling, and tasting or smelling; occasional lifting or moving of up to 50 pounds; and close, distance, color, and peripheral vision, depth perception, and focus adjustment.
• Must complete the stated 30-, 60-, and 90-day benchmark requirements and the 45-day survey.

Nice To Haves

• One to three months of related experience and/or training preferred.
• Previous customer service experience preferred.

Responsibilities

• Ensure the safety of guests, team members, and others on the premises.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Ensure the integrity of slot and table games.
• Transport gaming chips to and from gaming tables according to internal control procedures.
• Perform table-game drops, including poker, according to internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or other detrimental situations to Security management.
• Examine doors, windows, and gates to ensure they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for signs of tampering.
• Watch for and report irregularities, including fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision by radio, telephone, or verbally in cases such as fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic when needed to maintain orderly flow.
• Support and promote customer service in accordance with department and company standards and programs.
• Maintain behavior and appearance that meet established standards, confidentiality, and a professional work environment.
• Participate in required meetings and training.
• Perform duties safely and responsibly and immediately report safety hazards.
• Prepare reports as requested or required and perform other assigned duties.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED