Security Ambassador-Swing Shift

PENN Entertainment • Charles Town, WV

2d

About The Position

The Security Ambassador helps ensure the safety of customers, employees, and others on HCCTR premises, including racing and barn areas and the events showroom. The role involves greeting patrons, visually inspecting people and belongings for unauthorized items, patrolling property, responding to incidents, supporting gaming operations, and reporting security concerns. The position requires professional customer service, confidentiality, safe work practices, and the ability to work under pressure in a fast-paced casino environment. The role has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• CPR certification is mandatory.
• Must possess a valid driver’s license for the state of residence and remain suitable to drive company and/or patron vehicles, as assessed through periodic driving-record checks.
• Must have good observation skills and be able to communicate clearly and politely.
• Must be able to deal effectively and interact well with customers and employees.
• Must be diplomatic and tactful and respond well to questions.
• Must be able to read and comprehend simple instructions, short correspondence, and memos, and present information effectively in one-on-one and small-group situations.
• Must be able to communicate and respond to questions from supervisors, managers, fellow employees, and the general public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions.
• Ability to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment.
• Must be able to stand or walk up to 12 hours and occasionally lift or move up to 50 pounds.
• Must be flexible to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.

Nice To Haves

• One to three months of related experience and/or training preferred.
• Previous customer service experience preferred.
• Experience championing Red Carpet Customer Service and building positive team spirit.

Responsibilities

• Ensure the safety of guests, team members, and others on HCCTR premises.
• Greet patrons and visually inspect bags, purses, and patrons for unauthorized items.
• Assist customers and employees and report critical situations, including medical emergencies and irate customers.
• Continually observe and patrol casino premises, buildings, grounds, corridors, barn areas, offices, and parking facilities as directed.
• Help ensure the integrity of slot and table games.
• Transport gaming chips to and from gaming tables and perform table-game drops according to internal control procedures.
• Report critical situations to the appropriate supervisor and report violations or other situations detrimental to HCCTR’s interests to Security management.
• Examine doors, windows, and gates to determine whether they are secure.
• Advise violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• Assist with internal or external investigations conducted by HCCTR or authorized local authorities.
• Inspect equipment and machinery for evidence of tampering.
• Watch for and report irregularities such as fire hazards, leaking water pipes, and unlocked security doors.
• Observe departing personnel to guard against theft of company property.
• Sound an alarm or notify supervision by radio, telephone, or verbally in the event of fire, theft, or unauthorized persons.
• Permit authorized persons to enter the property.
• Record property damage, unusual occurrences, and malfunctioning machinery or equipment for supervisory staff.
• Regulate vehicle and pedestrian traffic as needed to maintain orderly flow.
• Provide superior customer service and support department and company standards and programs.
• Maintain required behavior and appearance standards, confidentiality, and a professional work environment with management and staff.
• Participate in meetings and training as required.
• Perform duties safely and responsibly and report safety hazards immediately.
• Prepare reports as requested or required and perform other duties assigned by management.
• Complete the 45-day survey and meet 30-, 60-, and 90-day benchmark requirements.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED