Security Ambassador

Seneca Gaming Corporation•Salamanca, NY

8d•Onsite

About The Position

The Security Ambassador role is a position responsible for offering a welcoming experience upon a guest’s arrival, and to provide exceptional guest service while completing any required duties of their assigned position. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. Seneca Gaming Corporation's mission is to provide the best place to work and play. Their dedication to this mission is reflected in their BEST Service Standards. They prepare their team members by incorporating their values in the BEST 8 hours of the day. They believe by prioritizing the well-being of their team members and guests, they will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. They are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC.

Requirements

Must be 18 years of age or older upon employment.
Must have good observation skills.
Must have good writing and spelling skills.
Ability to communicate effectively both written and orally.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all Non-Gaming areas of the casino.
Must be able to work nights, weekends and holidays.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Nice To Haves

Preference will be given to candidates with a High school diploma.
Preference will be given to candidates with the following; Security or Hospitality experience, or guest service experience.

Responsibilities

Must create a welcoming experience for guest arrival and offer exceptional guest service during any of their assigned duties.
May be assigned to indoor or outdoor positions/assignments throughout SGC property at the discretion of Security Management.
Must successfully complete CPR/First Aid Training Course; and any other training required by the Security Management.
Report to the Security Management Team any violations, acts, or situations which are detrimental to the best interest of the Seneca Gaming Corporation.
Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, Seneca Gaming Authority or authorized local authorities in a non-Gaming capacity.
Must possess good communication skills and be able to resolve or de-escalate conflicts in Non-Gaming areas.
Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by a 24-hour schedule.