Security Ambassador (store security)

ZUPAN Enterprises oregon•Portland, OR

4d•Hybrid

About The Position

Patrol and monitor activities in and around the store to discourage criminal activity, disorder, and to ensure the environment is safe and secure for associates and customers.

Requirements

Must be at least 21 years of age.
Must possess a valid driver’s license and pass a DMV background check upon hire.
Ability to collaborate and lead as well as be self-directed.
Strong attention to detail and accuracy.
Possess effective written and oral communication and interpersonal skills with ability to leave with all levels of personnel and the general public in a professional manner.
As a condition of employment, must successfully complete a criminal background check.
Display excellent customer service skills.
Ability to follow instructions and procedures.
Ability to converse in a deescalating manner with hostile, intoxicated and/or persons suffering from mental health issues.
Strong work ethic and integrity.
Able to answer customer questions in a clear and service-oriented manner.
Must possess a high school diploma or GED.

Nice To Haves

Prior experience in law enforcement or private security desired.
Successfully completing CPR/First Aid training and Basic Security Certification, both paid for by Zupan’s Markets.

Responsibilities

Greet our customers and provide them with exceptional customer service
Give the customer your full attention
Work in conjunction with store managers, department managers, PICs and line level associates as appropriate regarding security matters within the store
Patrol and monitor activities on the premises
Evict trespassers and violators and, under very limited circumstances, detain subjects while following legal protocols before the appropriate authorities arrive and take charge
Control the entrance and departure of associates and customers according to protocols
Monitor surveillance cameras for disruptions or unlawful activities
Provide detailed reports on daily activities and incidents that may have occurred to management
Utilize communication devices such as two-way radios in a clear and concise manner
Perform CPR or first aid when needed
Handle crisis situations at the store in a calm, professional, and efficient manner
Work with local law enforcement and other security companies as appropriate