Security Agent (ASA)

American Express•Sandy, UT

About The Position

Global Security safeguards American Express, its customers, colleagues, brand, and assets from harm, disruption, and loss. It delivers integrated protective, investigative, intelligence, crisis management, and risk mitigation services with professionalism, prudence, and integrity, ensuring regulatory compliance, strengthening enterprise resilience, and sustaining trust in the American Express brand. The Security Agent responds rapidly to unusual or emergency situations, using sound judgment and the appropriate level of escalation of force, up to and including armed response, in accordance with established protocols. The role helps protect employees, contractors, visitors, and customers by safeguarding company premises and coordinating responses with Global Security management and/or local law enforcement. Agents may work alone while armed, must remain alert to security and safety concerns, and must be prepared to act quickly and decisively during emergencies.

Requirements

Law enforcement experience.
Legal authorization to carry a firearm under H.R. 218, the Law Enforcement Officers’ Safety Act (LEOSA).
Proficiency in firearms use and safety, and ability to meet or exceed minimum proficiency and safety standards.
Meet all applicable state, county, city, and local municipality licensing and permit requirements for an armed Security Officer.
Successfully complete an annual firearms requalification course at a Global Security-approved firing range.
Knowledge of discrete defense tactics.
Satisfactorily pass initial and random drug testing and initial psychological testing.
Pass a comprehensive background investigation; specified disqualifying factors include certain convictions or violations, including felony, violent crime, domestic violence, crime involving a minor, recent intoxicated or reckless driving, certain controlled substance violations, or falsification of application or background information.
Strong interpersonal skills for handling emergency situations and ability to approach others tactfully under stress and treat people respectfully regardless of status or position.
Some familiarity with or knowledge of access control systems, alarm systems, and CCTV and their functions.
Ability and knowledge to use Microsoft Office Suite and company software to enter incident reports into the Global Security database.
Ability to work flexible hours, including weekends and holidays when needed for special events or weather-related emergencies.
Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Responsibilities

Work in environments and conditions that require carrying authorized weapons and ammunition and using protective gear and devices.
Respond to an active shooter by immediately confronting the individual and using lethal force if necessary to prevent or stop an attempted mass shooting.
Subdue violent or potentially violent individuals and respond to life-threatening or emergency situations in accordance with established policies and procedures.
Provide emergency first aid, CPR, or AED assistance while waiting for emergency services personnel.
Prevent unauthorized persons from entering American Express facilities using access control methods and devices; provide access to approved employees, guests, contractors, consultants, and temporary employees.
Inspect packages, bags, mail, and parcels using x-ray and screening technology, where applicable, to prevent explosive or hazardous materials from entering facilities.
Perform roving patrols when assigned and report hazards or malfunctioning equipment.
Check identification badges and patrol on foot and/or by vehicle, depending on location, to detect or prevent unauthorized entry.
Communicate with local Global Security management by radio, telephone, or orally to report incidents, emergencies, and potential safety situations.
Identify potential security, property, or safety concerns and take appropriate action, including notifying Global Security management and/or local law enforcement.
Physically restrain suspicious persons or trespassers in lieu of armed force when possible.
Prepare incident and action reports and record them in the Global Security (SWORD) database.
Follow company, department, and local law enforcement evacuation procedures, including when action is required at short notice.
Approach suspicious persons to inquire about their business on the premises in accordance with applicable policies and procedures.
Communicate emergency details to Global Security management and make on-the-spot recommendations for action.