Security Account Manager

Walden Security•Knoxville, TN

About The Position

The Security Account Manager manages, supervises, and coordinates field-level activities of assigned Security Officers and ensures work meets prescribed standards and Standard Operating Procedures. The role directs, coordinates, and evaluates assigned sites and may manage 1–5 subordinate supervisors who oversee up to 100 employees. The manager also directly supervises up to 100 hourly employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including training, work assignment, performance appraisal, recognition and discipline, complaint handling, and problem resolution. The manager performs administrative work for assigned account operations, including compiling, storing, and retrieving report data. The position requires availability 24 hours a day, seven days a week, and travel of up to 50% to inspect assigned accounts or posts, or for corporate travel as needed. The manager remains responsible for assigned accounts and security personnel seven days a week and must be available by cell phone. The role partners with Human Resources on employee training, coordinates or conducts site-specific and client-specific training and annual refreshers, and ensures compliance with corporate training standards. It monitors contractual scheduled hours and overtime costs; reconciles security logs with shift duties and patrols; reviews incident reports and coordinates preliminary investigations; performs account audits and off-hour visits; maintains site-specific post orders; and manages uniforms, equipment, supplies, vehicles, and inventory. The position requires an Associate’s degree and at least three years of management experience in security or a related field as preferred qualifications. The posted pay rate is $24 per hour. Walden Security describes its benefits as unique and generous and notes opportunities for career growth.

Requirements

Associate’s degree and a minimum of three years of management experience in security or a related field are preferred.
Proficiency with Microsoft Office software and working knowledge of Internet programs.
eHub experience is preferred.
Valid state driver’s license.
CPR/AED/First Aid certification, if applicable.
Ability to obtain a valid Security Officer License after the licensing class.
Ability to pass a criminal background check and drug test.
Availability as needed to meet business needs.
Ability to travel up to 50% and be available 24 hours a day, seven days a week.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Associate’s degree.
At least three years of management experience in security or a related field.
Experience with eHub.

Responsibilities

Manage, supervise, and coordinate field-level activities of assigned Security Officers and ensure compliance with Standard Operating Procedures.
Direct, coordinate, and evaluate assigned sites; supervise subordinate supervisors and hourly employees.
Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Perform administrative activities for assigned account operations, including compiling, storing, and retrieving report data.
Partner with Human Resources to ensure thorough employee training on client, company, government, and customer policies, procedures, and regulations.
Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training, while meeting corporate training standards.
Meet contractual scheduled hours with minimal unbilled overtime and manage overtime costs within company targets.
Reconcile security logs against shift responsibilities and patrols; review incident reports before client submission and coordinate preliminary investigations.
Perform account audits and off-hour visits and complete required documentation.
Develop and maintain operational procedures and ensure valid, site-specific post orders are available to security staff.
Manage uniforms, equipment, supplies, and vehicle needs at client sites and maintain equipment inventory.
Remain responsible for assigned accounts and personnel seven days a week and be available by cell phone.
Travel to inspect assigned accounts or posts and for corporate travel as needed.