Security Account Manager - Denver, CO

Silverseal•Denver, CO

3d•Onsite

About The Position

The Security Account Manager is a full-time position and will oversee and manage the daily operations at our security client location in Denver, CO. The Security Account Manager will work closely with the client to identify their needs and develop strategies to ensure that the team is providing quality, cost-effective services. This is a fully onsite position Monday - Friday, with the expectation of being reachable on weekends in case of emergency.

Requirements

Valid Denver Colorado security guard license
A minimum of five (5) year work history in a security supervisory role
Provide friendly and exceptional customer service for the business.
Excellent verbal and written communication skills
Ability to write accurate and concise reports for team members and supervisors.
Ability to handle stressful situations and make sound judgement calmly and effectively.
Proficient in Microsoft Office Suite.
Tech Savvy

Nice To Haves

Experience in scheduling, security operations, and other functions of the security industry are a plus.
Associate’s Degree, or its equivalent, or related prior experience in the corporate security industry and/or military is preferred.

Responsibilities

Management, direction, and oversight of security shift supervisors and security officers regarding their performance and operations.
Supervising, training, and evaluating security personnel's work performance and making recommendations/changes where applicable.
Ensuring that post orders and related site information are properly maintained, updated, and communicated to all respective parties.
Conducting on-the-job training of security shift supervisors, including post order implementations and refreshers, routine responsibility changes, emergency situation responses, and specific client needs.
Communicating information and receiving various requests from the client.
Acting as the first point of contact for the client.
Liaising with all client departments.
Developing and maintaining required policies and procedures for the site.
Managing and delivering Security Officer training.
Ensuring compliance with all licensing and training requirements for the Silverseal Staff.
Managing and correcting performance issues with Security Officers.
Completing, reviewing, and submitting daily, weekly, and monthly reports as required by the Company and the Client.
Managing staffing rosters, shift coverage, badge access control items, etc.
Weekly validation of Time & Attendance records to ensure accuracy of data.
Ensuring performance and compliance against the Client Service Agreement and Company standards.
Ensuring an effective safety management system.
Being fully conversant with the development of Emergency Procedures and any temporary instructions.
Acting as a point of contact for reporting any client's systems fault (such as fire alarm, security systems), property damage in accordance with the agreed reporting procedure.
Introducing measurement and performance indicators (KPI) wherever applicable to ensure that standards are constantly maintained/improved.
Carrying out audits of the security operation as instructed by the client.
Completing risk assessments and offering recommendations.
Conducting investigations and preparing reports relating to internal investigations of any losses or violations of regulations, policies, and procedures.
Assisting in emergency management and contingency planning preparations.
Having an active role in the development of the client's business continuity plan.
Control Room management – ensuring technical equipment is operating to full expectation (CCTV audits, Access Control audits, data protection).
Being reachable 24 hours a day / 7 days a week to respond to security-related emergency situations.