Security Account Manager

Allied Universal • New York, NY

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About The Position

Allied Universal is seeking a full-time Security Account Manager to lead daily security operations for a technology client. The role is responsible for the safety and well-being of the people and places protected, while guiding, developing, and motivating security officers and supervisors to deliver high-quality service. The position offers a salary of $62,400 per year.

The Account Manager manages schedules using AI-powered technology to meet client contract hours while minimizing unbilled overtime. The role also oversees hiring, coaching, payroll, performance, employee relations, client relationships, incident response, training, safety, site operating standards, and inventory. Candidates should have security management or supervisory experience, strong customer service skills, and high technical proficiency. Allied Universal notes that law enforcement, military, and facilities management experience are welcome.

Allied Universal describes opportunities for career advancement, impactful work protecting people and property, and a supportive team environment. The position is licensed by the New York State Department of State.

Requirements

• High school diploma or equivalent.
• Security licensing may be required before employment, depending on state and local laws and regulations.
• Valid driver’s license if driving a company vehicle or a personal vehicle while conducting business.
• At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen, including managing staffing levels, minimizing non-billed overtime, and managing turnover costs.
• Planning and organizing skills to control costs related to inventory such as uniforms and equipment.
• Security management or supervisory experience, excellent customer service, and high technical proficiency.

Nice To Haves

• College degree in Business Administration or a law enforcement-related field.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, or scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage scheduling with AI-powered technology to meet client contract hours while minimizing unbilled overtime.
• Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
• Serve as the primary client contact and maintain high-quality service that protects people and property.
• Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
• Oversee training, safety, and site operational standards.
• Manage inventory, including uniforms, equipment, and other essential supplies.
• Manage staffing levels and turnover costs, and control inventory-related costs.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Career advancement opportunities.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED