Security Access Control Manager

Securitas•San Jose, CA

About The Position

This position is responsible for overseeing access control systems and processes, ensuring regulatory compliance, managing a global team, and collaborating with clients to establish operational standards. The role involves managing key and card access systems, maintaining databases, overseeing third-party vendors, and acting as an escalation point for issues. The manager will also be responsible for process improvements, leading special projects, and ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met. The company, Securitas, has over 80 years of experience and is committed to diversity, equity, inclusion, and belonging.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication.
Must have a reliable means of transportation.
Must have the legal right to work in the USA.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or equivalent.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
3+ Years as a badging operator or supervisor
High School Diploma or G.E.D.
Self-motivated, able to work independently and has demonstrated a willingness to work with a diverse public.
Must have an excellent attendance record and an overall good record with no evidence of disciplinary actions.
Demonstrated ability to work autonomously and utilize sound judgment.
Demonstrates strong leadership in the workplace.
Working knowledge of card access, security and safety systems.
Strong knowledge of PC’s and Microsoft programs.
Excellent planning, organizing and project management skills.
Excellent verbal and written communication skills.
Excellent management skills.
Ability to analyze and develop innovative recommendations and solutions.
Ability to act in decisive manner in emergency situations.
Ability to assist in facilitating progressive change.
Ability to interact effectively at all levels and across diverse cultures.
Ability to be an effective team member.
Strong customer, quality and results orientated.
Strong diplomacy skills and sensitivity to protocol.
Must possess exceptional people skills.
Strong understanding of instructional design principles, learning and development strategies, and methods of delivery for training programs at all organizational levels.
Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.
Effective organizational skills and extremely high attention to detail.
Effective time management in order to deliver projects on-time and that meet expectations.
Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification when needed.
Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
Working under pressure while maintaining a professional image and approach with both internal and external customers.
Ability to create and revise documentation with a variety of stakeholders.
Ability to quickly learn and utilize new technologies as required and demonstrated ability to quickly learn unfamiliar areas of business.
Ability to interact effectively at all levels and across diverse cultures.
Ability to manage the work of others and lead a team using project management skills and strategies.
Strong ability to adapt personal style and working approach to audience as needed.
Basic understanding of security services and operations.

Nice To Haves

Previous administrative experience desired.
California Security Guard license.
Training Certification and CPR/AED/First Aid Training Certification preferred.

Responsibilities

Responsible for ensuring completion and accuracy of regulatory access management audits and sharing with client representatives on a quarterly basis.
Create and conduct programmatic training and standard operating procedures with global access management team members to set operational standards or as requested by client management.
Assures compliance of assigned staff with training plan requirements, appearance, and performance standards.
Align with client to set operational standards for program pillars including but not limited to; new hire processing, badge replacements, data entry, key management, photo processing, security access audits & special projects assigned by the client.
Oversee key management for campuses, including the creation and distribution of building master keys and updating of electronic tracking logs.
Conducts regular audits and reports of key inventory and distribution lists to ensure accountability and provide reports to managers and clients.
Manage third party vendors– including scheduling of service work in accordance with local policy.
Maintain the Access Control database in accordance with the client’s HR policy.
Oversee the maintenance and creation of global cardholder profiles, create new and modify existing access levels and permissions groups.
Manage the backend programing maintenance of the access control tool (i.e. delete unused access levels and groups to ensure proper maintenance of the system).
Conducts regular audits and reports of card access levels and card reader usage to ensure accountability and provides reports to managers and clients.
Act as point of escalation for problems or concerns related to equipment, databases and policies and coordinates problem resolutions.
Observes, investigates, and reports suspicious activities or unusual situations within the access management database.
Responsible for the evaluation of site information, occurrences and incidents and communicating information to the Global Security Management team and appropriate client personnel.
Seek out and present process improvements for the department, including new technologies.
Lead special projects, including setting meetings, presenting information, and making recommendations in collaboration with Access Management Coordinators or other departments.
Meets with client representatives as directed to discuss service provided, identify problem areas, and take corrective action(s).
Provides regular updates of Access Management Program issues/needs/projects with client management.
Is responsible for delivering on SLA’s and KPI’s.
Adhere to Corporate Information and Security Standards.