Security Access Control Manager

Securitas Security Services•San Jose, CA

7h•Hybrid

About The Position

The Access Control Manager is responsible for overseeing and managing access control systems and processes to ensure the security and safety of clients' facilities. This role involves managing a global access management team, ensuring compliance with regulations, developing operational standards, and maintaining access control databases and systems. The position requires strong leadership, organizational, and communication skills, as well as a solid understanding of security systems and PC applications.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication.
Must have a reliable means of transportation.
Must have the legal right to work in the USA.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or equivalent.
Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.
3+ Years as a badging operator or supervisor.
High School Diploma or G.E.D.
Self-motivated, able to work independently and has demonstrated a willingness to work with a diverse public.
Must have an excellent attendance record and an overall good record with no evidence of disciplinary actions.
Demonstrated ability to work autonomously and utilize sound judgment.
Demonstrates strong leadership in the workplace.
Working knowledge of card access, security and safety systems.
Strong knowledge of PC’s and Microsoft programs.
Excellent planning, organizing and project management skills.
Excellent verbal and written communication skills.
Excellent management skills.
Ability to analyze and develop innovative recommendations and solutions.
Ability to act in decisive manner in emergency situations.
Ability to assist in facilitating progressive change.
Ability to interact effectively at all levels and across diverse cultures.
Ability to be an effective team member.
Strong customer, quality and results orientation.
Strong diplomacy skills and sensitivity to protocol.
Must possess exceptional people skills.
Strong understanding of instructional design principles, learning and development strategies, and methods of delivery for training programs at all organizational levels.
Ability to present training material and facilitate training programs and sessions articulately, confidently, and with ease.
Effective organizational skills and extremely high attention to detail.
Effective time management in order to deliver projects on-time and that meet expectations.
Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form; act upon such instruction and partner with stakeholders for clarification when needed.
Competent writer; exhibits knowledge of spelling, grammar, and punctuation.
Experience working in a fast-paced, detail-oriented workplace where judgment and professionalism were necessities.
Working under pressure while maintaining a professional image and approach with both internal and external customers.
Ability to create and revise documentation with a variety of stakeholders.
Ability to quickly learn and utilize new technologies as required and demonstrated ability to quickly learn unfamiliar areas of business.
Ability to manage the work of others and lead a team using project management skills and strategies.
Strong ability to adapt personal style and working approach to audience as needed.
Basic understanding of security services and operations.
Must be available for occasional international and domestic travel when required.
Required ability to adjust schedule and working hours regularly when necessary to meet operational needs.
Ability to maintain composure when dealing with authorities, executives, clients, staff and the public; occasionally under conditions of urgency and in pressure situations.
Handling and being exposed to sensitive and confidential information.
Keyboarding, basic computer usage and operating controls.

Nice To Haves

Previous administrative experience desired.
California Security Guard license.
Training Certification and CPR/AED/First Aid Training Certification preferred.

Responsibilities

Ensuring completion and accuracy of regulatory access management audits and sharing with client representatives quarterly.
Creating and conducting programmatic training and standard operating procedures with global access management team members.
Assuring compliance of assigned staff with training plan requirements, appearance, and performance standards.
Aligning with clients to set operational standards for program pillars including new hire processing, badge replacements, data entry, key management, photo processing, security access audits, and special projects.
Overseeing key management for campuses, including creation and distribution of building master keys and updating electronic tracking logs.
Conducting regular audits and reports of key inventory and distribution lists to ensure accountability.
Managing third-party vendors, including scheduling of service work.
Maintaining the Access Control database in accordance with the client’s HR policy.
Overseeing the maintenance and creation of global cardholder profiles, and creating new and modifying existing access levels and permissions groups.
Managing the backend programming maintenance of the access control tool.
Conducting regular audits and reports of card access levels and card reader usage.
Acting as a point of escalation for problems or concerns related to equipment, databases, and policies.
Observing, investigating, and reporting suspicious activities or unusual situations within the access management database.
Evaluating site information, occurrences, and incidents and communicating information to the Global Security Management team and appropriate client personnel.
Seeking out and presenting process improvements for the department, including new technologies.
Leading special projects, including setting meetings, presenting information, and making recommendations.
Meeting with client representatives to discuss service provided, identify problem areas, and take corrective action.
Providing regular updates of Access Management Program issues/needs/projects with client management.
Delivering on SLAs and KPIs.
Adhering to Corporate Information and Security Standards.