Securities Operations Manager

Wells Fargo & Company•Charlotte, NC

20h•Hybrid

About The Position

Wells Fargo is seeking a transformational leader to manage a Loan Servicing team within Lending Operations. The team handles post-closing loan servicing, including financial transaction execution, account maintenance, trailing document management and tracking, paid loan processing, and account closing activities. The manager ensures timely completion of work within service-level agreements, prioritizes service escalations, and engages with stakeholders and internal partners. The role involves identifying process improvements and developing risk controls; participating in new or revised systems, policies, and guidelines; and overseeing compliance with legal, investor, regulatory, and business policies. The manager interprets and develops policies and procedures for functional areas of moderate complexity and special portfolio segments. They collaborate with peers and managers to maintain quality customer service, lead the team through transitions, manage people and financial resources, and develop direct reports through mentoring, hiring support, and structured cross-training. This is a hybrid role requiring at least three days in the assigned office location. Fully remote work is not available. Candidates outside a listed location must commit to relocation within an agreed timeframe; relocation assistance is not available. The position is not eligible for visa sponsorship.

Requirements

At least 5 years of securities operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 2 years of leadership experience.

Nice To Haves

At least 4 years of experience with loan servicing, lending operations, or related operations.
Experience with the Loan IQ lending platform.
Ability to interact effectively with all levels of the organization.
Strong analytical skills and high attention to detail and accuracy.
Ability to proactively identify and execute actions to improve business processes.
Ability to develop innovative approaches to complex business issues and clearly express ideas to associates and stakeholders.
Ability to develop and use key measurements to oversee effective business process execution.
Proven ability to partner with stakeholders in a complex environment, including internal peers and third-party vendors.
Ability to work with urgency and coordinate across teams to meet deliverable needs.

Responsibilities

Manage a Loan Servicing team responsible for post-closing loan servicing, including financial transaction execution, account maintenance, trailing document management and tracking, paid loan processing, and account closing activities.
Ensure tasks are completed within established service-level agreements and prioritize and monitor service escalations.
Engage with stakeholders and internal partners in Lending Operations.
Identify and recommend process improvements and risk control development opportunities.
Participate in formulating and implementing new and revised systems, policies, and guidelines.
Oversee practices that ensure compliance with legal, investor, regulatory, and business policies.
Interpret and develop policies and procedures for moderately complex functional areas and special portfolio segments requiring focused management.
Collaborate with Lending Operations peers, colleagues, and managers to provide quality customer service.
Lead the team through periods of transition while maintaining customer focus and meeting service-level expectations.
Manage allocation of people and financial resources for Lending Operations.
Mentor and guide direct reports, assist with hiring, and develop structured cross-training opportunities.