Section Supervisor

Copa Health•Mesa, AZ

1d•$17 - $18•Onsite

About The Position

The Section Supervisor ensures the provision of quality services in the Work Adjustment Training (WAT) program within the Employment Related Services department. The role provides coverage on-site and for the Boeing community enclave or other assigned enclaves, coordinates daily crew activities, and trains and supervises crew members to meet quality, quantity, and timeline standards. The supervisor develops and maintains business relationships with companies receiving work, documents completed work for monthly billing, and trains and orients participants on assigned tasks as needed. The role tracks daily work, activities, goals, observations, engagement, and interactions, documenting them in Nextgen electronic records. The position supports departmental compliance with contract, accreditation, licensing, monitoring, agency, and regulatory requirements; protects confidential information; contributes to resolving challenges; and maintains professional working relationships across the agency and community. It also supports recovery-oriented services, participates in staffings and committees, completes documentation and administrative tasks, reviews records and funding guidelines, and provides coverage during staff shortages.

Requirements

High school diploma or GED.
At least 1 year of experience in behavioral health, rehabilitation, or employment services.
Satisfactory work record as determined by the People First/Human Resources Department.
Successful completion of Copa’s training program.
Fingerprint clearance card issued by the Arizona Department of Public Safety, or eligibility to receive one within eight weeks of hire; any required Good Cause Exception must be completed before the hire date.
Successful completion of a pre-employment drug screening.
TB test clearance at hire and annually.
Authorized driver with a valid Arizona driver’s license, state-minimum insurance coverage, and ability to meet and maintain Copa’s acceptable driving requirements.

Responsibilities

Ensure departmental operations comply with contract requirements, accreditation, licensing and monitoring standards, agency procedures, applicable regulations, and required training standards, including HIPAA and HITECH requirements.
Coordinate information and contribute to resolving challenges; communicate clearly, honestly, respectfully, and with integrity.
Maintain confidentiality of written, verbal, and electronic communications concerning members, staff, families, and agency operations.
Maintain professional and productive working relationships with agency departments, staff, board members, funding sources, service recipients, families, customers, and the community.
Help develop and implement Recovery Vision and adhere to the philosophy of normalization.
Attend assigned-caseload staffings, present information professionally, involve individuals and team members, and facilitate staffings as assigned while ensuring documentation meets State of Arizona and CARF standards.
Document daily progress notes, contact notes, no-bill notes, transportation notes, and incident reports as needed.
Review records of assigned individuals, including funding-source guidelines, and provide assistance and coverage during staff shortages as needed.
Complete administrative tasks accurately, including monthly summaries, attendance, member timesheets, shippers, inventory reports, and workstation billing.
Attend meetings and participate in internal and external committees; complete special projects and committee tasks when applicable.
Coordinate daily crew activities for the WAT enclave and train and supervise the crew on-site or at an enclave to meet quality, quantity, and timeline standards.
Develop and maintain business relationships with companies receiving work and document completed work for monthly billing.
Provide training and orientation on assigned tasks to participants as needed.
Track daily work, activities, goals, observations, engagement, and interactions, and document them daily in Nextgen electronic records.

Benefits

Competitive salary and comprehensive benefits package.
Monthly, tax-free contribution toward selected medical coverage through the ICHRA program, with guidance and support.
Dental and vision coverage.
Up to three weeks of PTO in the first year, plus an additional wellness day.
10 paid holidays annually.
Wellness program, including access to mental health resources.
Tuition reimbursement up to $3,000.
403(b) retirement plan with company match.
Employee Assistance Program with free coaching and therapy sessions.
Life insurance, disability coverage, and pet insurance.