Section Manager 1-Sales Support- Macon, GA

Huntington National Bank•Macon, GA

4d•Onsite

About The Position

The Section Manager 1- Sales Support supervises and coordinates a team to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington, in terms of the establishment, documentation and maintenance of the relationship.

Requirements

High School Diploma
Minimum 4 years combination of clerical support, supervisory experience and/or experience supporting a financial services sales team required

Nice To Haves

A strong knowledge of Deposit Account Opening processing, procedures, and documentation
Commercial Loan knowledge
Excellent customer service, highly motivated, focused and goal oriented
Business Banking or banking experience preferred
Excellent written and verbal (face to face/phone) communication skills including professional grammar and demeanor
Strong organizational skills with attention to detail, planning and follow-up
Ability to build and expand quality internal and external customer relationships
Ability to multi-task and work under pressure with minimal supervision
Strong, positive attitude with a proactive nature that will allow to perform support that will help team members have more time to concentrate on their job responsibilities
Proficient in Excel, Word, and other Microsoft Office Products

Responsibilities

Opening and ongoing maintenance of Deposit accounts and products.
Monitor for Missing Document Cases and missing CIP.
Conduct monthly Quality Review of their team.
Servicing of post loan closing needs.
Fraud monitoring process is initiated and followed up per HNB standards.
Handle overdrafts daily for officers, provide customized support for assigned customers by responding to complex, chronic, or sensitive customer issues requiring special attention.
Adhere to bank policies and procedures and comply with legal requirements.
Ensure the area is adequately staffed and that all personnel are trained.
Review and recommend new procedures or job aids to make the segment more efficient.
Plan and schedule the activities within the area of responsibility and coordinate the activities with other areas as required.
Help the team resolve more complex working problems.
Prepare, maintain, and monitor reports in compliance with corporate and regulatory requirements.
Ensure quality of the team’s work and service levels are maintained.
Follow or in some cases, establish effective controls and processes to ensure risks are measured, monitored, and controlled and compliance requirements are adhered to on an on-going basis.
Conduct regular group meetings with the team to provide direction, priorities, and updates.
Conduct one on one coaching regularly with each direct report to provide specific feedback and establish action plans.
Travel regularly within the area to meet market teams in-person.
Participate in the area and regional Business Banking leadership meetings.
Prepare and facilitate mid-year and year-end reviews.
Performs other duties as assigned.