Secretary

Team Builder Recruiting•Quarryville, PA

20h•Onsite

About The Position

Be the welcoming voice and dependable presence that helps keep our office running smoothly while serving customers with excellence. Cauler Containers is a family-owned waste removal and container rental company proudly serving residential customers throughout Lancaster and Chester Counties. For more than 25 years, we've built our reputation by providing dependable service, competitive pricing, and personalized customer care that goes above and beyond. We believe strong relationships, hard work, and doing the right thing for our customers and our team are the foundation of our success.

Requirements

At least one year of customer service experience answering phones
Comfortable using Microsoft Office and Google applications
Office experience is a plus
At least 1 year of customer service experience
Experience with Microsoft Office and Google applications

Nice To Haves

Customer-Focused Communicator: Enjoys helping people, creates a positive first impression, speaks clearly, listens carefully, and communicates respectfully with customers, coworkers, and drivers.
Dependable Self-Starter: Follows through on responsibilities, can be counted on each day, and looks for ways to stay productive and support the team without waiting for direction.
Organized: Manages paperwork, customer records, and daily responsibilities efficiently while balancing multiple priorities.
Trustworthy: Handles customer payments and confidential information with honesty, accuracy, and integrity.
Team-Oriented: Values working collaboratively with coworkers and contributes to the supportive, family-oriented culture at Cauler Containers.

Responsibilities

Answer incoming phone calls with a friendly, professional attitude while assisting customers or directing calls to the appropriate team member.
Welcome customers and visitors, creating a positive first impression and providing outstanding customer service from the moment they arrive.
Set up new customer accounts by accurately entering information and maintaining up-to-date customer records.
Process customer payments by phone and in person while handling confidential information with accuracy and care.
Return customer phone calls and respond to questions in a timely, helpful manner.
Coordinate communication between customers, drivers, and office staff to help ensure smooth day-to-day operations.
Organize office files, scan documents, and complete general administrative tasks that keep the office running efficiently.
Support the team by assisting with daily office responsibilities and helping create an organized, welcoming environment.