Secretary - Physical Therapy, PRN

Firelands Health Careers•Sandusky, OH

About The Position

The Secretary provides administrative and secretarial support for clinical services in the Physical Therapy department, including support for Speech Therapy and Pediatric Therapy programs. The role manages patient documents and records, scheduling, communications, insurance and authorization information, billing-related tasks, supplies, and departmental statistics. It also provides incidental support to pediatric therapists and the Director and helps ensure visitors and patients are directed appropriately.

Requirements

High school diploma or equivalent.
A minimum of two years of experience.
Completion of a medical terminology class or demonstrated experience with medical terminology.
Ability to consistently spell and use medical terminology.
Typing speed of 55 words per minute.
Ability to read and write small letters and numbers and perform basic arithmetic.
Demonstrated secretarial skills, including filing, record keeping, billing procedures, and office practice and procedures.
Ability to file alphabetically and numerically.
Ability to operate office equipment such as a calculator, fax machine, copier, and computer.
Ability to maintain a positive impression of the medical center.
Punctual attendance at the assigned work location.
Successful completion of a 90-day probationary period.

Nice To Haves

Proficiency in Windows, Word, Excel, Access, and AS400.

Responsibilities

Create and type support materials, including memos, minutes, and small projects.
Manage confidential patient documents, obtain required signatures, review documents for accuracy, and mail them to client representatives.
Prepare and process mass mailings.
Answer telephone and intercom calls, take messages, and communicate them accurately and professionally to the appropriate person.
Receive and record messages, appointments, and meeting schedules; maintain calendars for examinations, appointments, and meetings.
Attend staff meetings as required for the Speech Therapy and Pediatric Therapy programs.
Create and distribute staff lists containing current service authorization dates and summaries of present medical conditions as needed.
Take minutes at bi-weekly Speech Therapy department meetings.
Verify clients’ insurance coverage for services and record the information.
Record patient referral information from physician offices and case managers.
Contact physician offices and case managers to obtain medical records and service authorizations.
Maintain and accurately enter current demographic information for physicians, case managers, and employers in the database.
Collect and post co-pays and past-due balances, complete necessary forms, and obtain signatures as needed.
Obtain prior authorizations and pre-certifications as needed.
Check supply inventory routinely and place orders with management approval.
Promote the safe, efficient, and economical use of supplies and equipment.
Maintain and calculate accurate department activity records, including monthly statistics, reports, daily charts, and annual statistics.
Provide incidental support to pediatric therapists and the Director.
Greet visitors and patients and direct or escort them to the appropriate person, office, or treatment area.
Schedule recurring patient treatment visits, prepare daily department schedules, and distribute them as appropriate.