Secretary - Physical Therapy, PRN

Firelands Health•Sandusky, OH

About The Position

The Secretary performs secretarial and administrative duties supporting clinical services for patients in the Physical Therapy department, including Speech Therapy and Pediatric Therapy programs. The role handles confidential patient documents, communications, scheduling, insurance and authorization processes, records, billing-related tasks, supplies, and visitor assistance. The position is PRN.

Requirements

High school diploma or equivalent.
A minimum of two years’ experience.
Completion of a medical terminology class or demonstrated experience; ability to consistently spell and use medical terminology.
Ability to type 55 words per minute.
Ability to read and write small letters and numbers and perform basic arithmetic.
Demonstrated secretarial skills, including filing, record keeping, billing procedures, and office practices and procedures; ability to file alphabetically and numerically.
Ability to operate a calculator, fax machine, copier, and computer.
Ability to maintain a positive impression of the medical center at all times.
Punctual attendance at the assigned work location.
Successful completion of a 90-day probationary period.

Nice To Haves

Proficiency in Windows, Word, Excel, Access, and AS400 is preferred.

Responsibilities

Create and type support materials such as memos, minutes, and small projects as requested.
Manage confidential patient documents, obtain appropriate signatures, review documents for accuracy, and mail them to client representatives.
Prepare and process mass mailings.
Answer telephone and intercom, take and accurately communicate messages, and receive and record messages, appointments, and meeting schedules.
Schedule and maintain calendars for examinations, appointments, and meetings.
Attend staff meetings as required for Speech Therapy and Pediatric Therapy programs; create and distribute staff lists with current service authorization dates and summaries of present medical conditions as needed; take minutes at bi-weekly Speech Therapy department meetings.
Verify clients’ insurance coverage for services and record the information.
Record patient referral information from physician offices and case managers; contact them to obtain medical records and service authorizations.
Maintain and accurately enter current demographic information for physicians, case managers, and employers in the database.
Collect and post co-pays and past-due balances, and complete necessary forms and obtain signatures as needed.
Obtain prior authorizations and pre-certifications as needed.
Check supply inventory routinely and place orders with management approval; support safe, efficient, and economical use of supplies and equipment.
Maintain and calculate accurate records of department activities, including monthly statistical information, reports, daily charts, and annual statistics.
Provide incidental support to pediatric therapists and the Director.
Greet visitors and patients and direct or escort them to the appropriate person, office, or treatment area.
Schedule patients’ recurring treatment visits, prepare daily department schedules, and distribute them as appropriate.