Secretary - Rehab Physical Therapy - Per Diem

Guthrie Enterprise • Towanda, PA

5d

About The Position

The Secretary provides direct administrative support to rehabilitation staff and supports the daily operation of outpatient rehabilitation departments in accordance with Guthrie’s service excellence standards. The role involves patient registration, collections, scheduling, insurance verification, referral and wait-list management, electronic medical record documentation, and support for quality improvement and productivity initiatives. The secretary is expected to demonstrate patient-centeredness, teamwork, accountability, flexibility, and professional communication.

Requirements

• High school diploma or GED.
• Demonstrated experience working as a secretary with patients and/or customers.
• Excellent communication and people skills.
• Computer skills.
• Ability to maintain patient confidentiality.
• Ability to prioritize workload and handle urgent requests flexibly.

Nice To Haves

• Graduation from a medical office assistant school.
• Familiarity with the EPIC system.
• Knowledge of medical terminology.

Responsibilities

• Present a professional image and communicate effectively with patients, families, clients, coworkers, and others.
• Maintain patient confidentiality in accordance with policy.
• Coordinate therapy staff schedules and schedule patients according to individual needs, allowing appropriate evaluation and treatment time.
• Edit therapy team templates when directed by department management.
• Manage calls and messages received by the department.
• Coordinate incoming and outgoing departmental mail.
• Verify insurance eligibility before evaluations and provide insurers with information needed to authorize additional patient visits.
• Compile financial and statistical data and reports as assigned; collect copayments and prior balances at registration or check-in.
• Manage referral work queues and specialty-service wait lists to facilitate timely patient scheduling.
• Maintain electronic medical record charts and documentation, including following the Plan of Treatment/Plan of Care signature deficiency process.
• Scan information into the electronic medical record when it is not received electronically and gather records, reports, correspondence, or other information to support staff.
• Complete daily cash-out and balancing according to departmental guidelines.
• Order departmental supplies and prepare documents as required.
• Complete scheduling and registration for supported outpatient departments.
• Prioritize workload, manage time effectively, and respond flexibly to urgent requests.
• Submit maintenance and IT requests.
• Assist with transferring and ambulating patients under staff supervision and direction when needed.
• Maintain department cleanliness and monitor cleaning or temperature logs when indicated.
• Travel when required; participation in community and employee engagement is encouraged.
• Perform other duties as assigned.

Benefits

• Guthrie is recognized as a healthcare employer for workplace culture and caregiver well-being, including Best Places to Work 2025 (Modern Healthcare), America's Greatest Workplaces in Healthcare 2025 and 2026 (Newsweek), America's Best-In-State Employers (PA) 2025 (Forbes), and America's Best Employers for Healthcare Professionals 2025 and America's Best Employers for Women 2025 (Forbes).

What This Job Offers

• Education Level: High school or GED