Secretary - Respiratory Therapy - St. Elizabeth Youngstown Hospital

Bon Secours Mercy Health•Youngstown, OH

4d•Onsite

About The Position

This position is for a Secretary in the Respiratory Therapy department at St. Elizabeth Youngstown Hospital. The role involves scheduling tests, managing patient communication, handling clerical duties, and maintaining departmental supplies and records. The ideal candidate will possess strong customer service skills, proficiency in medical terminology and computer systems, and a commitment to professional growth and organizational policies.

Requirements

High School graduate (Required).
Advanced training/ knowledge of medical terminology.
Computer proficiency required.
Previous patient scheduling experience required.
Proficient in MS Word.
Demonstrated customer service skills.
Proficient use of medical terminology required.
Ability to schedule patients appropriately, based on departmental policy.
Recognize and understand urgent requests, and respond appropriately.
Must maintain good communication skills with those in the department as well as those with whom we are in contact with by telephone.
Requires understanding others' perspectives to reach decisions regarding scheduling, as well as other decisions.

Nice To Haves

CPT coding experience preferred.
Cardiology experience preferred.
Clinical secretarial and registration experience preferred.

Responsibilities

Schedules all tests in the Respiratory Therapy Area for inpatients and outpatients using Epic.
Ensures proper Medical Necessity in scheduling.
Explains ABN forms to patients and answers questions about them.
Answers patient questions about testing procedures.
Answers incoming calls, triages and directs them appropriately, and takes messages.
Finds and faxes reports, checks schedules, schedules patients, and gives instructions.
Assists with clerical needs of the department, including copying, mailing, filing, and faxing reports.
Sorts and distributes mail.
Maintains testing logs, accumulates statistical and quality data, and submits monthly reports.
Maintains proper inventory of office and medical-surgical supplies.
Assists in maintaining patient flow through the department.
Demonstrates a commitment to professional growth and competence by attending educational meetings and classes.
Attends and participates in staff meetings.
Participates in other projects and activities of the organization.
Supports organizational policies and procedures regarding dress codes, identification badges, work schedules, and PTO time.
Promotes a professional self-image and maintains a positive attitude.
Participates in performance appraisal and identifies goals with manager.
Assists in other areas of the department.
Cleans work area as necessary.
Completes work left from previous shift as necessary.
Reports suggestions for positive changes or recommendations to the coordinator.
Assumes additional responsibilities and performs other related duties as assigned.