Secretary II-Intake/Scheduler (FGP) Laurelton (Primary) | Rare Coverage in Howard Beach), Multispeciality

NYU Langone Health • Hartley Township, PA

3d

About The Position

NYU Grossman School of Medicine, part of NYU Langone Health, is hiring a Secretary II-Intake/Scheduler to support practice operations. The role performs front-end administrative tasks, including greeting patients, answering calls, scheduling appointments, and completing other administrative duties. It also serves as a lead in front desk operations by training and supporting the onboarding of new employees.

The position supports patient intake, registration, insurance verification, records and document handling, check-in and check-out, appointment scheduling, patient communications, and maintenance of front-end work queues. It promotes a positive patient experience and access to care while maintaining patient privacy and following applicable policies and procedures. The role is based primarily in Laurelton, with rare coverage in Howard Beach.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Greet patients professionally in person and by phone, answer questions, and refer inquiries to appropriate contacts.
• Optimize provider schedules and patient access by establishing and maintaining efficient scheduling templates.
• Retrieve and update patient records and verify insurance information needed to schedule and bill for services.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Serve as a lead in front desk operations, including training and supporting the onboarding of new front desk employees.
• Perform patient intake, registration, form collection, information updates, and co-payment collection.
• Monitor Department Appointment Reports for checkmate kick-outs, appointment notes, insurance flags, and patients needing further assistance.
• Collect patient demographic and insurance information, verify insurance eligibility electronically, and obtain insurance referrals when applicable.
• Advise patients about and collect patient and financial documents and policies, including HIPAA, NOPP, MSPQ, ABN, and Non-Participating documents; obtain signatures as appropriate.
• Enroll patients over age five in Patient Secure by obtaining a palm scan and photo.
• Promote and assist patients with Check Mate kiosks; report device or equipment issues to management.
• Scan documents into Epic according to scanning guidelines, ensuring the correct location and document type.
• Monitor waiting areas, identify wait times, and communicate them to patients or relevant staff.
• Perform check-out functions, provide after-visit summary information, schedule follow-up visits, procedures, and referrals, collect payments as needed, and promote MyChart sign-up.
• Answer and screen calls professionally, take messages, direct callers to appropriate staff or areas, and schedule routine and follow-up appointments.
• Verify and update patient demographic information on subsequent visits or calls and collect missing information or signatures.
• Refer questions to senior-level staff or billing representatives when necessary and refer pre-authorization or certification inquiries to the appropriate contact.
• Release medical records according to HIPAA and FGP ROI guidelines, document disclosures in Epic, and fulfill requests within 10 days.
• Maintain patient privacy in accordance with HIPAA standards.
• Monitor and complete patient front-end work queues and assigned administrative in-basket messages in a timely manner and according to practice guidelines.
• Stay current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Maintain cleanliness of personal and patient spaces, including waiting areas, and restock supplies as needed.
• Provide forms, letters, and other materials for patient and provider needs; maintain cooperative professional relationships with physicians, nurses, office and clinical staff, and access center representatives.
• Prioritize assignments and communicate effectively with staff at various levels in person, by phone, in writing, and electronically, including during changing workloads and deadlines.
• Uphold NYU Langone Health's mission, vision, values, service standards, and FGP CARES service strategy; promote a positive patient and colleague experience.
• Collaborate with colleagues, site management, the Patient Access Center, and Central Billing Office to resolve inquiries and support positive patient experiences.
• Anticipate patient needs, participate in service recovery using the LEARN model, escalate concerns as appropriate, and share opportunities to improve patient experience and access.
• Help ensure practice staff understand Access Agreement gold standard principles.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED