Secretary I - Intake/Scheduler (FGP) - Manhattan, Radiology

NYU Langone Health • New York, NY

1d • $56,873 - $56,873 • Onsite

About The Position

NYU Grossman School of Medicine is seeking a Secretary I to support Faculty Group Practice radiology operations in Manhattan. The role performs front-end administrative work, including greeting patients, answering calls, scheduling appointments, managing waitlists, and handling other practice needs. The secretary communicates appointment instructions and updates, supports patient access, processes records and documents, and helps maintain a positive patient experience. The position also supports physicians and practice staff with calendar management, correspondence, authorizations, referrals, prescription refill requests, and other administrative workflows. The successful candidate follows privacy and records procedures, directs clinical questions to licensed clinical staff, and works collaboratively with colleagues and other NYU Langone sites.

Requirements

• High school diploma.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database, and internet applications.
• Light, accurate keyboarding skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient-care experience.
• Ability to effectively communicate with all levels of the organization.

Nice To Haves

• Intermediate knowledge of computer-based scheduling and appointment programs is strongly preferred.

Responsibilities

• Schedule appointments for visits, treatments, and procedures; review appointment confirmations; manage waitlists; and reschedule patients when physician schedules change.
• Communicate with patients about upcoming appointments and procedures, including instructions, preparation, forms, scheduling changes, referral status, and authorization status.
• Greet patients, support patient access, answer questions, collect information, and direct requests to the appropriate person.
• Answer and screen phone calls, take messages, provide information, and route calls and messages appropriately and promptly.
• Review assigned in-basket messages and patient emails before routing them to the appropriate provider, and follow up with physicians on outstanding patient-care messages.
• Obtain service authorizations, initiate and follow up on pre-authorizations and appeals, arrange peer-to-peer communication when required, and manage patient, referral, and authorization work queues.
• Obtain and document referrals in EPIC and collaborate with other NYU Langone sites to support continuity of care.
• Process incoming and outgoing paper and electronic documents; scan, upload, forward, and import records and forms in EPIC according to guidelines.
• Release medical records in accordance with HIPAA and Faculty Group Practice release-of-information procedures, document disclosures in EPIC, and fulfill requests within 10 days.
• Prepare routine letters, forms, memoranda, labels, correspondence, and other documents; complete forms accurately; obtain signatures; and route documents to the correct destination.
• Handle and distribute mail and faxes, and maintain the cleanliness and supply levels of personal and patient areas, including waiting areas.
• Manage physician calendars, including creating and sending calendar invitations.
• Receive prescription refill requests, locate prescriptions in the electronic medical record, and route requests to an RN, LPN, or provider for evaluation and processing; communicate with pharmacies and patients about relevant nonclinical clarifications.
• Refer clinical questions about diagnosis, treatment, or prescription information to an RN, LPN, or provider; refer surgical and infusion scheduling to a Senior Medical Secretary.
• Maintain professional relationships with physicians, nurses, office staff, patients, and colleagues; use clear and appropriate communication in person, by phone, in writing, and electronically.
• Prioritize work and complete assignments accurately and promptly amid changing workloads, deadlines, and competing requirements.
• Promote MyChart use and sign-up, uphold NYU Langone Health and FGP service expectations, apply CARES and LEARN service principles, and support service recovery and patient satisfaction.
• Share opportunities to improve patient experience and access, collaborate with Patient Access Center and Central Billing Office teams, and help ensure practice staff understand Access Agreement principles.
• Participate in training staff on registration and office policies; may guide or train less senior staff.
• Remain current on best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Assist with special projects, reports, and activities; verify information for accuracy and completeness and bring issues or questions to the supervisor.
• Perform other related duties as needed by providers and supervisor.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED