Secretary II-Intake/Scheduler (FGP) Laurelton (Primary) | Rare Coverage in Howard Beach), Multispeciality

NYU Langone Health • Laurelton, NY

2d

About The Position

NYU Grossman School of Medicine, part of NYU Langone Health, is seeking a Secretary II-Intake/Scheduler to support multispecialty practice operations. The role performs front-end administrative duties, including greeting patients, answering calls, scheduling appointments, and other administrative tasks. It also serves as a lead in front desk operations, providing training and onboarding support to new hires.

The successful candidate supports patient intake and registration, insurance verification, document collection, appointment scheduling, check-in and check-out, and patient communications. The role uses Epic and related practice tools to manage records, scan documents, handle work queues and messages, and support patient access. The position emphasizes patient privacy, collaboration with clinical and administrative colleagues, and a positive patient experience consistent with NYU Langone Health’s service standards.

Requirements

• High school diploma.
• Three years of relevant secretarial or clerical experience.
• Light, accurate keyboarding skills.
• Excellent organizational, interpersonal, and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Knowledge of medical terminology.
• Knowledge of computer-based scheduling and appointment programs.
• Excellent telephone skills.
• Prior physician practice experience.

Responsibilities

• Greet patients professionally in person and by phone, explain interaction steps as appropriate, and promote a positive patient experience.
• Answer patient questions, screen and handle calls, take messages, and refer questions or issues to the appropriate person or area.
• Serve as a lead in front desk operations, including training and supporting the onboarding of new front desk employees.
• Perform patient intake and registration, collect forms and demographic information, update patient records, and collect copayments and other time-of-service payments as needed.
• Optimize provider schedules and patient access by establishing and maintaining efficient scheduling templates; schedule routine appointments, follow-ups, procedures, and referrals.
• Monitor the Department Appointment Report for checkmate kick-outs, appointment notes, insurance flags, and patients needing further assistance.
• Obtain insurance details, verify eligibility electronically, collect referrals when applicable, and refer pre-authorization or certification inquiries appropriately.
• Advise patients about and collect required patient and financial documents and policies, obtaining signatures where appropriate.
• Enroll patients over age five in Patient Secure by obtaining a palm scan and photo; promote and assist with Check Mate kiosks and MyChart sign-up.
• Scan documents into Epic according to guidelines, ensuring correct document location and type; report issues with kiosks, Patient Secure devices, or other equipment to management.
• Monitor waiting areas, identify and communicate wait times, and maintain cleanliness and supplies in personal and patient spaces.
• Perform check-out functions, provide after-visit summary information, schedule follow-up care, and collect payments as needed.
• Release medical records in accordance with HIPAA and FGP ROI guidelines, document disclosures in Epic, and fulfill requests within 10 days.
• Maintain patient privacy in accordance with HIPAA standards.
• Monitor and complete patient front-end work queues and assigned administrative in-basket messages in a timely manner and according to practice guidelines.
• Stay current with best practices, policies, protocols, workflow updates, FOCUS trainings, and job-related tasks.
• Provide forms and letters for patient and provider needs and maintain cooperative, professional relationships with physicians, nurses, office and clinical staff, access center representatives, and other colleagues.
• Prioritize assignments and communicate effectively in person, by phone, in writing, and through electronic messages, including during changing or heavy workloads.
• Apply NYU Langone Health’s CARES service principles and the LEARN service-recovery model; anticipate patient needs, resolve concerns, and escalate issues as appropriate.
• Share opportunities to improve patient experience and access with leadership and collaborate with Patient Access Center and Central Billing Office teams.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED