OCONUS Seat Service Technician

Leidos•Yokosuka, VA

1d•$50,700 - $91,650•Remote

About The Position

Join Our Mission to Support the U.S. Navy’s End User Hardware as a Service (EUHWaaS) Initiative and Enhance Warfighter Capabilities with Advanced IT Solutions! Leidos is seeking a highly motivated and skilled OCONUS Seat Services Technician to join our team and support the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) Contract. This exciting opportunity is based in Yokosuka, Japan but will travel where needed, including Naples, Italy and Bahrain. At Leidos, we are deeply committed to supporting the U.S. Navy and its mission of providing superior technology to ensure the effectiveness of our nation’s defense efforts. By joining us, you will have the unique opportunity to be part of a team that provides Information Technology support to the U.S. Navy, making an impactful difference in the way it operates globally. You will contribute to the modernization of technology systems that support critical Navy operations, ensuring that warfighters have access to the most reliable, secure, and efficient IT infrastructure possible. Your efforts will directly contribute to the Navy’s overall mission, ensuring readiness, bolstering security, and optimizing operational success. If you're looking for a chance to make a tangible difference in the defense of our nation, while advancing your career in the dynamic and rapidly evolving field of IT modernization, this is the opportunity for you.

Requirements

Bachelor’s degree in IT or related field, and 2 years related experience; additional years of related experience may be substituted in lieu of a degree.
Must be as U.S. Citizen and possess an active DoD Secret Clearance.
Compliant with DoD 8570 IAT Level II (Security+, CCNA Security, etc.).
Minimum of one OEM network or OS certification (CCNA, MDAA, MEAA, etc.).
Must possess a valid U.S. Driver’s license.
Proficient with Windows operating systems, including installation, configuration, and troubleshooting.
Strong knowledge of hardware, including desktops, laptops, and peripheral devices.
Ability and willingness to carry up to 30 lbs. of equipment.
Familiarity with imaging and deployment tools (e.g., MECM or similar).
Ability to troubleshoot and resolve routine technical issues efficiently and effectively in a fast-paced environment.
Ability to work independently and in a collaborative, team-oriented environment.
Willingness to travel to Middle East, Europe, and/or other Far East locations to support PC deployments and break-fix actions.

Nice To Haves

ITIL Foundations v3 or v4 Certification.
Knowledge of Department of Defense (DoD) / Department of Navy (DoN) operating environments.
Knowledge of network configurations and security protocols.
Familiarity with data migration and backup procedures.
Strategic thinker with a results-oriented mindset.
High attention to detail and accuracy.
Problem-solving skills and a proactive approach to challenges.

Responsibilities

Support the deployment of new hardware as a service devices (desktops, laptops, peripherals). This includes system imaging, software installation, configuration, and data migration.
Deploy PCs by unboxing equipment, disposing of packaging materials, and transporting systems to buildings throughout the work site(s).
Maintain detailed records of the refresh process in remedy tickets, adhering to all work instructions for ticket management.
Timely and accurate submission of Expense Reports.
Complete break-fix actions for EUHW devices, adhering to all work instructions and documenting work in tickets.
Complete seat returns for EUHW devices, adhering to all work instructions and documenting work in tickets.
Communicate with regional lead(s) and on-site end-user POCs to execute system replacements, break-fix actions, and device returns.
Assist with the overall coordination of the EUHWaaS task, ensuring timelines and milestones are met. Report progress, challenges, and completed tasks to the project lead.
Support completing all actions within the timeframe required by Service Level Requirement (SLR).
Travel to other work sites as required, up to 100% of the time.