Seasonal Wildlife Intake Assistant

Peninsula Humane Society • Saratoga, CA

7h • $0 - $23 • Onsite

About The Position

This position is on-site in Saratoga. Act as a liaison to the public. Assist with all inquiries and requests in a positive, friendly, and professional manner. Perform all aspects of wild animal intake. Deliver incoming wildlife to hospital.

Requirements

• Upon hire, must pass a background check.
• High school diploma or equivalent; and at least six months to one year of related customer service/receptionist experience and/or training; or equivalent combination of education and experience.
• Experience in office work, with administrative skills such as record keeping and typing preferred.
• Possess a basic understanding and general knowledge of wildlife admission criteria.
• Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.
• Possess a valid California Driver’s License with clean driving record to be insured with PHS insurance.
• Able to multitask and work efficiently and calmly under stressful circumstances, in a fast-paced environment.
• Must have good working knowledge of multiple line phone systems.
• Must be able to work well in a team environment and have a professional demeanor.
• Must have a flexible schedule and the ability to work on weekends and/or holidays as needed.
• Excellent communication skills, verbal and written.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to visitors, and other employees of the organization.
• Ability to work with a diverse customer base.
• Maintain a positive, educational approach while listening to and communicating with various personality types to work towards positive adoption outcomes for the animals as well as the people we serve.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to analyze data and information and input into computer system.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Act as a liaison to all public visitors.
• Field general information inquiries about wildlife activities and the Conservation Center.
• Counsel the public on issues related to co-existing with local wildlife, such as fledgling birds found on ground or cleaning bird feeders regularly.
• Generate accurate and complete paperwork related to animal intake and public inquiries according to PHS/SPCA policies and procedures.
• Assist Manager with special projects as needed.
• Maintain organization and cleanliness of intake building and surrounding areas. Ensure necessary supplies are stocked and equipment is functional to support smooth and timely animal intake activities.
• Report items for repair/replacement as needed to appropriate supervisory staff.
• Provide assistance to other departments as assigned to ensure a positive public image, enhance the operation of the organization, and improve quality of care for animals.
• Occasionally assist with animal releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED