Seasonal Usher

NASHVILLE SYMPHONY ASSOCIATION•Nashville, TN

4d•Onsite

About The Position

The Nashville Symphony is hiring seasonal part-time ushers to support the Dolly Threads Summer Concert Series, featuring 37 concerts over 7 weeks from June 16–July 31. This is a great opportunity for college students, summer interns, theater/music students, hospitality-minded individuals, and anyone interested in gaining hands-on experience in live events, guest services, and arts administration. Ushers provide a positive front-of-house experience where guests feel welcome, safe, valued, and cared for throughout each performance. This role is ideal for individuals who enjoy working with people, thrive in a live event environment, and want to be part of a fun, fast-paced summer concert series.

Requirements

Excellent customer service skills.
Friendly, personable, and professional demeanor.
Strong verbal communication skills, with the ability to provide clear, concise, and articulate instructions.
Positive, helpful attitude and ability to work well as part of a team.
Ability to respond professionally to guest needs, questions, and concerns.
Ability to deal discreetly and sensitively with disruptive or dissatisfied guests.
Ability to work independently and use sound judgment while keeping supervisors informed of work activity and issues.
Ability to multitask and stay calm in a busy event environment.
Ability to understand and follow written and oral communication or direction.
Ability to read, write, and communicate in English.
Ability to work flexible and varied hours, including nights, weekends, and/or holidays.
Availability to support multiple concerts during the Dolly Threads Summer Concert Series.
White shirt or blouse with a collar that will accommodate a neck tie
Black slacks, not denim, or black skirt, knee length or longer
Black closed-toe shoes; no open-toe shoes or flip flops
Small flashlight

Nice To Haves

CPR/AED and First Aid certification is helpful, but not required.

Responsibilities

Ensure the safety of guests.
Attend to the needs of guests in a friendly, welcoming, and professional manner.
Greet and direct guests throughout the concert hall and lobby areas.
Escort and direct guests to their seats and other lobby locations.
Act upon guest comments and complaints in a prompt, friendly, and professional manner.
Effectively and positively interact with guests, Nashville Symphony staff, and fellow Schermerhorn Symphony Center team members.
Position yourself proactively to assist guests and answer questions regarding the Nashville Symphony, Schermerhorn Symphony Center, and event logistics.
Assist in the resolution of ticketing and seating concerns.
Take appropriate action in emergency and/or stressful situations.
Actively participate in emergency evacuation procedures, if and when necessary.
Attend mandatory training sessions before beginning usher duties and any additional required training throughout the series as needed.
Attend pre-concert meetings before each performance or special event.