Seasonal Tour Guide

MSG Entertainment Holdings • New York City, NY

2d • Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com. A Seasonal Tour Guide is often the first, and possibly only, contact that visitors from around the world will have with our building. The time spent with a Tour Guide will create the positive impression of our building, our events, our operation and the overall “Radio City Experience.” They will conduct a 60-minute behind-the-scenes walking tour of the building with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

Requirements

• Strong public speaking and communication skills required, with a focus on customer service.
• Excellent memorization and time management skills, with the ability to deliver presentations with energy and enthusiasm.
• Ability to adapt to changes in tour scripts, routes, and assignments on short notice.
• Strong organizational skills, including the ability to check in groups and collect tickets as needed.
• Must be able to work in an environment with loud noises and constantly changing visuals.
• Must be able to lift up to 25 pounds and perform physical activities including standing for extended periods, walking long distances, bending, climbing stairs, and remaining in constant motion.
• Must be available to work four days per week, including Sundays and holidays as needed.

Nice To Haves

• Experience in a tour-related or entertainment industry preferred.
• Preferred backgrounds include, but are not limited to, previous employment as a Tour Guide or experience in theater, performing arts, or communications.
• Proficiency in a second language is a plus but not required.

Responsibilities

• Conduct daily public tours of Radio City Music Hall in an orderly and safe manner.
• Memorize a 20–25-page script and present it in a clear, concise, informative, and entertaining way.
• Conduct a minimum of 3–4 tours per day.
• Memorize multiple tour routes and become familiar with all front-of-house and back-of-house areas of the venue.
• Assist fellow Tour Guides and Seasonal Tour Guides with large groups as needed.
• Secure, return, and properly use equipment such as radios, keys, uniforms, lockers, props, and technology during tours.
• Interact and work collaboratively with other departments.
• Stay informed of company and team news, as well as upcoming events.
• Participate in special projects and perform other duties as assigned.
• Provide exceptional experiences for guests, partners, and team members by adhering to appearance and presentation guidelines while on-site.

Benefits

• Opportunities to transition into a regular part-time role may be available based on business needs and performance.
• This is a seasonal role; opportunities for longer-term part-time employment may be available upon conclusion of the season.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed