Tour Guide

Wyndham Hotels & Resorts•Anaheim, CA

7d•Onsite

About The Position

The Tour Guide is the first point of contact for guests and owners, creating a welcoming and memorable arrival experience that reflects Travel + Leisure Co.'s commitment to hospitality. This role supports the guest journey by managing presentation check-in, coordinating administrative activities, and ensuring a seamless transition to the licensed Sales team. In accordance with California Department of Real Estate (DRE) regulations, this position is strictly non-sales in nature while providing a structured pathway into a licensed Real Estate Sales role.

Requirements

High School Diploma or equivalent required.
Willingness and ability to obtain a California Real Estate License within six months of hire.
Experience using computers, tablets, and digital business applications.
Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.

Nice To Haves

Customer service, hospitality, retail, or other guest-facing experience preferred.

Responsibilities

Welcome guests and owners with a warm, professional, and hospitality-focused experience.
Verify guest identities and confirm scheduled presentation appointments.
Maintain accurate guest information and records within the CRM system.
Prepare presentation areas, including audio/visual equipment and presentation materials.
Provide general information regarding resort amenities, services, and local attractions.
Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations.
Complete administrative tasks, required documentation, compliance training, and team meetings.
Support daily operations and perform additional responsibilities as assigned.