Seasonal Ticketing Box Office Associate (Full Time)

Durham Bulls•Durham, NC

3d•Onsite

About The Position

The Durham Bulls are seeking a motivated and service-oriented professional to join our Box Office team for the 2026 year. This role focuses on delivering exceptional customer service while supporting ticket operations and sales efforts. The ideal candidate is personable, detail-oriented, and thrives in a fast-paced, fan-focused environment.

Requirements

Positive attitude with the ability to work effectively in a collaborative team environment
Strong customer-service mindset; organized, motivated, detail-oriented, and able to multitask
Excellent verbal and written communication skills
Ability to work a flexible schedule, including evenings, weekends, holidays, and all home events
Comfortable working in a fast-paced environment; adaptable to feedback, changing priorities, and tight deadlines
Ability to occasionally lift up to 20 pounds
Ability to perform physical tasks such as bending, stooping, pushing, and pulling
Close vision and ability to differentiate colors
Ability to use hands for typing and other essential job functions
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to remain focused and productive in noisy, crowded environments with multiple distractions
May require working outdoors in varying and unpredictable weather conditions, including heat, cold, rain, snow, and wind

Nice To Haves

Prior experience in customer service and/or sales preferred

Responsibilities

Process and service ticket orders using the ticketing system
Assist with season ticket and plan renewals
Establish and maintain professional working relationships with ballpark staff, partners, and clients
Deliver a consistently high level of service and professionalism across all customer interactions
Provide exceptional customer support via phone, email, and in person at the Box Office
Perform additional ticket operations and administrative duties as assigned
Assist with all events held at Durham Bulls Athletic Park
Support general Front Office operations, including hiring events, special events, tarp pulls, and other duties typical of a Minor League Baseball front office