Seasonal Team Member

Michaels Stores•Orange City, FL

13d•Onsite

About The Position

The Seasonal Team Member delivers friendly customer service, helps customers locate products and solutions, and provides a fast, friendly checkout experience. The role supports store operations by unloading trucks, stocking and recovering merchandise, maintaining in-stock and merchandising standards, and assisting with online order fulfillment. Team Members follow company procedures and policies, support safety and shrink programs, and interact with others respectfully. The role includes cross-training in Custom Framing sales and production, and other duties as assigned. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, such as retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must meet applicable federal, state, and local job requirements, and Michaels requires Team Members in this role to be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised, in-stock store.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow Standard Operating Procedures (SOPs), company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization’s vision and values.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.