Seasonal Team Member
About The Position
The Seasonal Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast, friendly checkout experience. The role includes cash handling, explaining Rewards and Private Label Credit Card benefits, completing enrollments, and educating customers about the Voice of Customer survey. Team Members assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), truck unloading, stocking, planograms, merchandise recovery, returns, store in-stock optimization, and ad set duties. They support shrink and safety programs, follow company procedures and policies, and interact respectfully while promoting the organization’s values. Team Members are cross-trained in Custom Framing sales and production and may perform other assigned duties. The position is in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Physical demands include standing for extended periods; moving throughout the store; bending, lifting, carrying, reaching, and stretching; and lifting heavy boxes and accessing high shelves by ladder or similar equipment. Michaels requires team members in this role to be at least 16 years old.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience is preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Explain the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote company values, and serve as a role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
